[Hiring] Home Care Scheduling Coordinator @BruntWork

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a detail-oriented and compassionate Virtual Care Coordinator to remotely oversee client care plans, facilitate caregiver assignments, and act as a liaison between clients, families, and care teams. The ideal candidate will ensure high-quality home care services that promote client dignity, independence, and wellness — all while maintaining compliance with U.S. home care regulations. • Conduct remote client intake assessments via phone or video, developing personalized care plans in collaboration with families and care staff. • Monitor client satisfaction and address evolving care needs, adjusting service plans as necessary. • Maintain regular virtual check-ins with clients and families to ensure services meet expectations. • Use scheduling platforms (e.g., HHAeXchange) to coordinate caregiver visits and assignments. • Respond promptly to schedule changes, call-outs, and emergencies to ensure consistent service coverage. • Collaborate with HR and operations teams to assign qualified caregivers based on availability, location, and client requirements. • Maintain electronic records and documentation in line with HIPAA and relevant home care regulations. • Utilize Electronic Visit Verification (EVV) tools to monitor service delivery. • Ensure all service plans and documentation are up-to-date, accurate, and securely stored. • Serve as the remote point of contact for clients, families, caregivers, and internal teams. • Escalate concerns, compliance issues, or incidents to appropriate internal departments. • Participate in virtual team meetings via Google Meet, Chat, or similar platforms. • Review and evaluate the quality and effectiveness of virtual and in-home care services. • Follow up on client feedback, resolve concerns efficiently, and document all outcomes. • Support periodic service audits and performance reviews to maintain high operational standards. Qualifications • Bachelor’s degree in Healthcare, Social Work, Human Services, or a related field (preferred). • Minimum 2 years of experience in care coordination, home care, or healthcare administration. • Proficiency with scheduling and client management platforms (e.g., HHAeXchange, Basecamp, Promise Portal). • Strong understanding of U.S. home care compliance standards (Chapter 611 or equivalent). • Excellent written and verbal communication skills. • Ability to manage multiple priorities independently in a remote setting. • Stable internet connection and a quiet, professional home workspace. Core Competencies • Compassion: Build rapport with clients and families with empathy and professionalism. • Integrity: Uphold confidentiality and act with ethical responsibility. • Excellence: Maintain accuracy and a commitment to high-quality service. • Collaboration: Work effectively with remote teams, caregivers, and clients. Working Conditions • Schedule: Monday–Friday, 9:00 AM – 5:00 PM (U.S. hours) • Availability: May require on-call coverage for urgent client needs. • Optional: Occasional travel within service areas for essential in-person assessments (if needed). Why Join Us This is a great opportunity to be part of a mission-driven organization focused on compassionate, person-centered care. As a Virtual Care Coordinator, you’ll play an essential role in supporting clients and families while collaborating with a dynamic remote team in a fast-paced, meaningful environment. Apply tot his job Apply To this Job