Experienced Full Time Customer Service Representative for Data Entry and Patient Enrollment at arenaflex - Remote Work Opportunity with Competitive Hourly Rate

Introduction to arenaflex

arenaflex is a leading healthcare, pharmacy, and retail company with a long history of caring for communities. As part of our mission to create more happy lives through better health, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. This is a full-time remote work opportunity that offers a competitive hourly rate of $27-$35 per hour. If you are passionate about delivering exceptional customer service and have experience in data entry and patient enrollment, we encourage you to apply for this exciting opportunity.

Job Summary

As a Customer Service Representative at arenaflex, you will be responsible for performing data entry tasks, patient enrollment, and handling high-volume customer requests. You will work under direct supervision and be expected to maintain guideline operating procedures and perform duties in accordance with arenaflex's policies and procedures. Your key responsibilities will include utilizing pharmacy systems to acquire patient and medication data, investigating to obtain missing prescription information, and interpreting medical abbreviations (SIG codes).

Key Responsibilities

• Utilize arenaflex's solution information entry techniques and rules to process new patient enrollment by entering data into the proper system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to acquire missing prescription data and interpret medical abbreviations (SIG codes).
• Resolve all data entry issues related to exceptions.
• Handle communication to patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed.
• Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or GED.
• Basic level computer skills (for example: start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and/or access information online).
• Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

While not required, the following preferred qualifications will make you a more competitive candidate:

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy technician with a certification/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in data entry, patient enrollment, and customer service. You will also have access to training and development programs to help you advance in your career. Our goal is to create a positive and supportive work environment that encourages learning, innovation, and collaboration.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is respectful, supportive, and inclusive of all employees. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals. We offer a range of benefits and perks to support your well-being and work-life balance, including flexible scheduling, paid time off, and access to employee assistance programs.

Compensation, Perks, and Benefits

As a Customer Service Representative at arenaflex, you can expect a competitive hourly rate of $27-$35 per hour, depending on your experience and qualifications. You will also be eligible for a range of benefits, including health insurance, retirement savings, and paid time off. We offer a range of perks and discounts, including employee discounts on products and services, free parking, and access to on-site fitness centers.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will be part of a dynamic and fast-paced team that is committed to creating more happy lives through better health. Don't miss out on this opportunity to join a leading healthcare, pharmacy, and retail company and take your career to the next level. Apply now to become a part of the arenaflex team!