Experienced Part Time Remote Data Entry Specialist – Customer Service Representative for arenaflex

Introduction to arenaflex

arenaflex is a leading American pharmaceutical retailer and company that has been at the forefront of providing exceptional healthcare services and products to its customers. With a rich history dating back to its founding in 1901, arenaflex has grown to become one of the largest drug store chains in the United States. Our company offers a wide range of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, photo shoots, and more. At arenaflex, we are committed to providing our customers with the best possible experience, and we are looking for talented and dedicated individuals to join our team.

Job Overview

We are seeking an experienced Part Time Remote Data Entry Specialist – Customer Service Representative to join our team at arenaflex. As a Customer Service Representative, you will be responsible for performing information section and patient enrollment, answering high volume customer requests, and working under direct supervision. You will also be responsible for utilizing pharmacy systems to retrieve patient and medication information, handling patient medication requests, and investigating to obtain missing prescription information. If you have excellent communication skills, are proficient in using computer systems, and have experience in a retail or call center environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Utilize arenaflex's prescription data entry methods and rules to process new patient enrollment by entering information into the appropriate system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription information and interpret medical abbreviations (SIG codes).
• Resolve data entry related exceptions and handle communication to patients (inbound calls, chats, messages) and make outbound calls to prescribers and patients on a case-by-case basis.
• Resolve Third-Party Rejections by researching, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Provide support to Pharmacists, both those in the office and those at different locations, and identify and communicate issues to senior-level staff as appropriate.
• Acquire an active professional license or certification within the first 90 days and maintain an active professional license or certification.

Essential Qualifications

• Bachelor's Degree in a related field.
• Basic level computer skills (for example: start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print documents, and/or access information online).
• Basic web browser skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Communicate effectively in writing and verbally.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Proficiency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Part Time Remote Data Entry Specialist – Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will also have access to training programs, skills development initiatives, and the opportunity to move up the corporate ladder. Our company is dedicated to promoting employee health and wellness, and we offer a range of wellness programs designed to support our employees' physical and mental health.

Work Environment and Company Culture

arenaflex is a company that values diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect, and we strive to create a positive and supportive work environment that allows our employees to thrive. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary of $23 per hour. Our company also offers a range of benefits, including health care benefits, prescription drug discounts, employee assistance programs, paid time off, retirement plans, employee discounts, and professional development opportunities. We are committed to providing our employees with a comprehensive benefits package that supports their physical, emotional, and financial well-being.

Conclusion

If you are a motivated and dedicated individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Part Time Remote Data Entry Specialist – Customer Service Representative position at arenaflex. As a member of our team, you will have the opportunity to make a positive impact on the lives of our customers, develop your skills and knowledge, and contribute to the success of our company. Don't miss out on this exciting opportunity to join a leading American pharmaceutical retailer and company – apply today!