Experienced Customer Service Representative – Remote Opportunity to Make a Difference in the Lives of Renters Across the Country

Welcome to arenaflex

At arenaflex, we are driven by a mission to provide equal access to better credit for the 100 million renters in our country. We believe that by allowing renters to report their on-time rent payments to all three credit bureaus, we can make a significant difference in their lives. Our team is passionate about creating a positive impact, one life at a time, and we are now looking for like-minded individuals to join our customer success team.

About the Role

We are seeking enthusiastic and motivated Customer Service Representatives to join our team. As a Customer Service Representative at arenaflex, you will play a crucial role in verifying our customers' rent payments with their landlords, ensuring that they receive the credit they deserve. This is a unique opportunity to work in a relationship and service-centric business, where your excellent communication skills and ability to negotiate and influence will make a real difference.

Key Responsibilities

• Verify customers' rent payments with their landlords via phone and other communication channels
• Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
• Utilize problem-solving skills to address customer complaints and concerns
• Work collaboratively with the customer success team to achieve team goals and objectives
• Meet productivity and quality standards, ensuring that all customer interactions are handled efficiently and effectively

Qualifications and Requirements

To be successful in this role, you will need to possess excellent verbal and written communication skills, as well as proficiency with computers, including email and internet search. You should also have:

• At least 6 months of customer service experience
• At least 6 months of experience in a sales role (e.g., call center, retail, services)
• Excellent problem-solving skills and the ability to negotiate and influence
• No fear of talking to customers via phone and a strong ability to build relationships
• The ability to pass a criminal background check

Preferred Qualifications

The following skills and experience are highly desirable and will be given priority:

• Verifiable inbound call center experience
• Proficiency with Salesforce and/or other CRM applications
• Bilingual Spanish skills

What We Offer

At arenaflex, we offer a competitive compensation plan, with a non-California CSR base hourly range of $13-$16 per hour and a California employee range of $17-$20 per hour. Our full-time employees are also eligible to participate in our company health, dental, and vision plans, as well as our FSA, paid time off, and 401K.

Benefits and Perks

• 401(k) plan
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Environment and Culture

At arenaflex, we pride ourselves on our positive and supportive work environment. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our team is passionate about making a difference, and we are committed to creating a culture that is collaborative, inclusive, and empowering.

Career Growth and Development

We believe in investing in our employees and providing opportunities for growth and development. As a Customer Service Representative at arenaflex, you will have access to training and development programs, as well as opportunities to advance your career within the company.

How to Apply

If you are a motivated and enthusiastic individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please note that you will need to have at least 6 months of customer service experience and be willing to work on Saturdays. You can apply by visiting our website and submitting your application.

Application Questions

Please be prepared to answer the following questions as part of your application:

• Do you have at least 6 months of customer service experience?
• Do you have call center experience?
• Are you willing to work on Saturdays?

Conclusion

At arenaflex, we are committed to creating a positive impact in the lives of renters across the country. If you are a motivated and enthusiastic individual who is passionate about customer service and making a difference, we encourage you to join our team. Apply now to become a part of our dynamic and supportive team and start making a difference in the lives of others.