Experienced Customer Service Representative – Remote Part-Time Opportunity for Exceptional Communicators in Coralville, IA, to Deliver Premier Dining Experiences at arenaflex

Introduction to arenaflex

arenaflex is a pioneering force in the fast-casual dining industry, renowned for its commitment to quality, freshness, and customer satisfaction. With a rich history that began in Iowa City, arenaflex has grown to become a beloved brand with almost 70 restaurants across 12 states, and its popularity continues to soar. At the heart of arenaflex's success is its dedication to creating the perfect dining experience for every guest, from the moment they place their order to the last bite. This is achieved through a combination of freshly pressed tortillas, carefully crafted menu items, and a unique tool affectionately known as "Bob" that ensures every ingredient is perfectly mixed. arenaflex is now seeking a highly skilled and passionate Customer Service Representative to join its team, playing a vital role in ensuring that every guest interaction, whether via email, phone, or message, is met with exceptional service and care.

About the Role

This part-time, remote position offers the unique opportunity to work from home, with occasional visits to the arenaflex Support Center in Coralville, IA, for meetings and social events. As a Customer Service Representative at arenaflex, you will be the primary point of contact for guests, providing them with helpful information, answering questions, and resolving complaints in a professional and courteous manner. Your role will extend beyond traditional customer service, as you will also interact with restauranteurs to assist with restaurant operations, turning problems into opportunities and creating loyal fans of the arenaflex brand.

Key Responsibilities and Duties

• Act as the primary liaison with guests, ensuring their issues are resolved promptly and personally, and that they feel valued and understood throughout the process.
• Utilize proper protocols to address guest inquiries and concerns, including accessing loyalty accounts, issuing refunds, and connecting guests with operations leadership when necessary.
• Accurately enter verbal and written guest information into Freshdesk, contributing to the continuous improvement of the guest experience.
• Assist with digital restaurant operations, such as updating online menus and managing delivery and online ordering systems.
• Proactively identify opportunities for operational improvement and record trends, patterns of problems, and guest feedback to inform future enhancements.
• Communicate confidently and comfortably with customers regarding guest support matters, and collaborate with internal departments and external stakeholders to ensure seamless operations.

Essential Qualifications and Skills

To excel in this role, you must be an effective multi-tasker with excellent communication skills, both written and verbal. A good working knowledge of G Suite and the ability to quickly learn new platforms specific to the job description are essential. arenaflex values candidates who are eager to grow and learn within the company, with a strong desire to deliver exceptional customer experiences. Previous experience in customer service, preferably in a fast-paced environment, is highly preferred, although not required.

Preferred Qualifications

• 1 year of experience in customer service or a related field.
• High school diploma or equivalent.
• Availability for both day and evening shifts, including weekends.
• Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our team members' growth and development. As a Customer Service Representative, you will have access to comprehensive training programs designed to enhance your skills and knowledge, preparing you for future opportunities within the company. Our dynamic and supportive work environment encourages innovation, creativity, and continuous learning, ensuring that you stay engaged, motivated, and equipped to excel in your role.

Work Environment and Company Culture

arenaflex prides itself on its vibrant company culture, built on the principles of teamwork, respect, and a shared passion for delivering outstanding customer experiences. As a remote team member, you will be an integral part of this culture, contributing to a collaborative and inclusive environment that values diversity, equity, and inclusion. Our Support Center in Coralville, IA, serves as a hub for innovation and connection, where team members can come together to share ideas, celebrate successes, and build lasting relationships.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a hourly rate of $16.00, comprehensive training, and opportunities for professional growth and development. As a part-time, remote employee, you will enjoy the flexibility of working from home, with the occasional opportunity to visit our Support Center for meetings and social events. Our benefits package is designed to support your well-being and success, both personally and professionally.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role with a dynamic and growing company, we encourage you to apply for the Customer Service Representative position at arenaflex. This is a unique opportunity to join a team of passionate and dedicated professionals who share a commitment to excellence and a passion for delivering premier dining experiences. Apply now to embark on a fulfilling career journey with arenaflex and become an integral part of our mission to make every guest interaction an exceptional one.