Experienced Customer Service Representative – Fully Remote Opportunity in Michigan for Dynamic and Growth-Oriented Professionals

Welcome to arenaflex

At arenaflex, we pride ourselves on delivering exceptional customer experiences through our accredited Customer Service Representative (CSR) training program. This comprehensive program is designed to equip you with the skills and knowledge necessary to excel in a call-center environment, serving our valued customers over the telephone. As a fully remote opportunity based in Michigan, you'll have the flexibility to work from the comfort of your own home while being part of a dynamic and growth-oriented team.

Job Overview

As a Customer Service Representative at arenaflex, you will be responsible for answering incoming calls from various stakeholders, including REALTORS®, technicians, and homeowners. Your primary objective will be to provide top-notch customer service, making determinations on appliances, and filing claims within our terms and conditions. With no outbound cold-calling, sales, debt collections, or telemarketing calls, you can focus on what matters most – delivering exceptional customer experiences.

Key Responsibilities:

• Answer incoming calls from customers, responding to their inquiries, and resolving issues in a professional and courteous manner
• Making determinations on appliances and filing claims within our terms and conditions
• Utilize strong telephone skills, good written and verbal communication skills to provide exceptional customer service
• Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction
• Participate in ongoing training and development programs to enhance skills and knowledge

Training and Development

At arenaflex, we are committed to investing in your growth and development. Our extensive paid training program is designed to equip you with the skills and knowledge necessary to succeed in your role. With a live trainer and small class sizes, you'll receive personalized attention and support to ensure you're fully prepared to excel in your position. The training program will run from Monday to Friday, 8:00 a.m. to 5:00 p.m. for 8 weeks.

Position Details:

• Job Title: Customer Service Representative
• Location: Fully remote in Michigan
• Shift: Mid-Shift (12:00 p.m. – 10:00 p.m.) with varying shifts and open availability required
• Wage: $14.00 per hour with attendance bonuses
• Job Level: Entry Level with excellent opportunities for pay increases and promotions

What We Offer

At arenaflex, we believe in rewarding our employees for their hard work and dedication. As a Customer Service Representative, you can expect:

• Paid training and paid holidays
• Competitive compensation with 3 levels for advancement
• Comprehensive health insurance, dental, and vision coverage
• 401k matching program to support your retirement goals
• Paid time off (up to 5 weeks) to recharge and relax
• Short-term and long-term disability coverage for added peace of mind
• Rewarding employee referrals to recognize your contributions
• Parenting time pay to support your family's needs

Qualifications and Experience:

To be successful in this role, you'll need:

• High school diploma or equivalent
• Background and drug screen (required)
• Strong telephone skills, good written and verbal communication skills
• Self-motivated with a strong work ethic, integrity, and values
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook
• 1 year of customer service experience (preferred)
• 1 year of call center experience (preferred)

Career Growth and Development

At arenaflex, we're committed to helping you grow and develop in your career. With regular employee appreciation events, training programs, and opportunities for advancement, you'll have the support and resources you need to succeed. Our company culture is built on values of integrity, respect, and excellence, and we're looking for individuals who share these values and are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture:

As a fully remote company, we understand the importance of creating a positive and inclusive work environment. Our team is dynamic, growth-oriented, and dedicated to delivering exceptional customer experiences. We believe in recognizing and rewarding our employees' contributions, and we're committed to creating a culture that is supportive, collaborative, and fun.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package that includes a hourly wage of $14.00, attendance bonuses, and opportunities for pay increases and promotions. Our comprehensive benefits package includes health insurance, dental, and vision coverage, 401k matching, paid time off, and more. We're committed to recognizing and rewarding our employees' contributions, and we're excited to offer a range of perks and benefits that support your well-being and career growth.

Conclusion

If you're a motivated and customer-focused individual looking for a dynamic and growth-oriented company, we encourage you to apply for this exciting opportunity. At arenaflex, we're committed to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team. With our comprehensive training program, competitive compensation package, and opportunities for career growth and development, you'll have everything you need to succeed in this role. Apply now to take the first step in your career journey with arenaflex!