Experienced Customer Service Consultant for Collision Repair Industry – Delivering Exceptional Customer Experiences and Driving Business Growth

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and driving business growth through our innovative approach to collision repair. As a leader in the industry, we are committed to providing our customers with world-class service, ensuring that their vehicles are repaired to the highest standards, and that they are treated with respect and professionalism throughout the process. Our state-of-the-art facilities, cutting-edge technology, and highly skilled team members all contribute to our mission of being the best in the business.

Job Summary

We are seeking an experienced Customer Service Consultant to join our team at our Service Center in Fort Worth - Alliance. As a Customer Service Consultant, you will be the face of blithequark, responsible for greeting customers, determining their needs, and providing guidance and assistance as required. You will work closely with our Collision Estimators, handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork, and performing active customer deliveries. Your excellent communication skills will ensure that customers, clients, teammates, and vendors are all informed and up-to-date on the status of repairs, and that all work is carried out in accordance with blithequark's Standard Operating Procedures, insurance partners, and industry guidelines/standards.

Key Responsibilities

• Greet customers in person or on the phone, determine their needs, and provide guidance and assistance as required
• Assist Collision Estimators with handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork, and performing active customer deliveries
• Communicate effectively with customers, clients, teammates, and vendors to ensure correct and efficient repairs
• Adhere to all blithequark's Standard Operating Procedures, insurance partners, and industry guidelines/standards
• Provide personable, friendly "World Class" customer service to internal and external customers
• Prioritize competing tasks and adapt easily to a fast-paced environment
• Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs

Benefits of Joining blithequark

At blithequark, we are committed to providing our team members with a comprehensive benefits package that includes:

• Medical, dental, and vision benefits from day one
• Industry-comparable pay, paid weekly, with eligibility for overtime
• Paid vacation and holidays, which can begin accruing from day one
• Career growth opportunities, with a focus on promoting from within
• A career for life, with hands-on experience within a production shop

Requirements

To be successful in this role, you will need:

• 2+ years of customer-facing experience, with sales experience a plus
• A valid driver's license and eligibility for coverage under our company insurance policy
• Ability to understand instructions - written and verbal
• A passion for learning the collision industry
• Excellent communication and interpersonal skills

Abilities, Skills, and Knowledge

The ideal candidate will possess:

• Strong customer service skills, with a focus on providing personable, friendly "World Class" service
• Ability to prioritize competing tasks and adapt easily to a fast-paced environment
• Strong communication and interpersonal skills, with the ability to work effectively with customers, clients, teammates, and vendors
• Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs
• A passion for learning the collision industry, with a willingness to learn and grow with the company

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our team members with opportunities for career growth and development. As a Customer Service Consultant, you will have the opportunity to learn and grow with the company, with access to training and development programs, and the potential for advancement into leadership roles.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We are committed to providing a safe and respectful workplace, where all team members feel valued and supported. Our company culture is built on a foundation of integrity, honesty, and respect, with a focus on delivering exceptional customer experiences and driving business growth.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits, including medical, dental, and vision benefits, paid vacation and holidays, and career growth opportunities. We are committed to providing our team members with a comprehensive benefits package that recognizes their contributions to the company and supports their overall well-being.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Consultant, you will play a critical role in driving business growth and delivering world-class customer service. Don't miss out on this opportunity to join a dynamic and growing company, with a commitment to excellence and a focus on providing exceptional customer experiences. Apply today to take the first step in your career with blithequark!