Experienced Live Chat Support Agent – Customer Service and Technical Assistance Specialist for Financial Technology Solutions

Welcome to blithequark

blithequark is one of the fastest-growing startups in the financial technology space, proudly named an Inc. 5000 company for the third consecutive year. Our upbeat, high-tech, and supportive culture sets us apart, and we're a global company with offices in the United States and Latin America. At blithequark, we pride ourselves on being the industry leader for digital branches, marketing, and cybersecurity, providing a comprehensive suite of digital solutions for financial institutions (FIs). For the first time in history, financial institutions can partner with a single company to create, host, and manage their Digital Branch within one complete ecosystem.

About the Role

We're seeking an experienced Live Chat Support Agent to join our team in Brentwood, TN. This is an on-site, in-office position that offers the opportunity to work with a talented team of professionals in a fast-paced and dynamic environment. If you have a sense of humor, want to be part of a constantly growing company with a bright future, and are interested in learning how to use AI (Artificial Intelligence) chatbots, we encourage you to apply.

Key Responsibilities

• Offer quick and accurate assistance to customers via live chat, addressing website navigation issues, service questions, and general client concerns
• Evaluate customer interactions and elevate issues to the Live Chat Manager when appropriate
• Create relationships with new customers to better understand and achieve their needs
• Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promote interest in client products and services
• Consistently achieve established standards of the position
• Assist with overflow work and other duties as needed

Essential Qualifications

• At least 2 years of experience in either a call center or customer service environment
• Maintain regular and predictable attendance
• Work cooperatively with others
• Strong work ethic with the ability to work independently as well as collaboratively within a team
• Positive attitude and professional demeanor
• Articulate and well accustomed to a client-facing role
• Ability to compose professional emails

Preferred Qualifications

• Experience working with AI (Artificial Intelligence) chatbots
• Strong attention to detail and strong reconciliation skills
• Process improvement mindset with a humble and "get it done" attitude
• Strong written and verbal communications skills in the English language
• Self-starter with the ability to work independently in a fast-paced environment

Skills and Competencies

To be successful in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management. You'll also need to be highly organized, with strong problem-solving and analytical skills. The ability to work in a fast-paced environment and adapt to changing priorities is essential.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Live Chat Support Agent, you'll have the opportunity to learn about the latest technologies and trends in the financial technology space, including AI chatbots. You'll also have access to training and development programs, as well as opportunities for advancement within the company.

Work Environment and Company Culture

Our office in Brentwood, TN is a vibrant and dynamic workspace, with a team of talented and dedicated professionals who are passionate about what they do. We pride ourselves on our upbeat and supportive culture, and we're committed to creating a work environment that is inclusive, respectful, and fun. We believe in recognizing and rewarding our employees' hard work and contributions, and we offer a range of benefits and perks to help you achieve a healthy work-life balance.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• 12 company-paid holidays
• 10 PTO days (paid time off)
• 1 PTO day for your birthday
• Medical insurance
• Dental and vision insurance

We also offer a range of perks and benefits, including opportunities for professional development, recognition and reward programs, and a fun and dynamic work environment.

How to Apply

If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We're an equal opportunity employer, and we welcome applications from diverse candidates.

Conclusion

Joining blithequark as a Live Chat Support Agent is a great opportunity to be part of a fast-growing and innovative company that is shaping the future of financial technology. With a competitive salary and benefits package, opportunities for career growth and development, and a fun and dynamic work environment, this is a role that you won't want to miss. Apply today to take the first step in your new career!