**Job Title:** Experienced Bilingual (Japanese) Customer Support Specialist – Global Client and Customer Success at blithequark
**Job Description:**
Join blithequark's Dynamic Team as a Bilingual Customer Support Specialist
Are you passionate about delivering exceptional customer experiences and fostering strong relationships with diverse stakeholders? Do you possess fluency in both English and Japanese, with a keen understanding of the nuances of each language? If so, we invite you to explore this exciting opportunity as a Bilingual Customer Support Specialist at blithequark.About blithequark
blithequark is a leading marketing platform that empowers global companies to synchronize their internal and external teams across channels, markets, and regions. By leveraging AI-powered technology, vertical expertise, local insights, and strategic partnerships, we optimize marketing performance and drive partner growth at scale. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner in the industry.Key Responsibilities:
As a Bilingual Customer Support Specialist at blithequark, you will play a critical role in supporting our local channel partners and their advertising partners. Your responsibilities will include:- Reviewing marketing materials against established guidelines and brand standards, entering results into a database, and communicating results to advertisers
- Working with clients and customers (primarily via phone, chat, and email) to understand their marketing needs and provide tailored support
- Maintaining accurate profile and communication records with proactive recognition and reporting tied to support and actions provided
- Coaching customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation
- Collaborating with the team to share ideas, brainstorm solutions, and drive continuous improvement
- Providing ongoing feedback, both internally and externally, to ensure seamless communication and exceptional customer service
- Performing website functionality checks and quality control checks to ensure accuracy and compliance with program guidelines
Essential Qualifications:
To succeed in this role, you will need to possess the following qualifications:- Residency in Hawaii and fluency in both English and Japanese (written and spoken)
- Bachelor's degree in business, communication, journalism, marketing, or a related field
- Less than 1 year of marketing or advertising experience (entry-level)
- Some remote-work experience preferred, with demonstrated ability to work independently
- Established technical competence, including experience with Microsoft Word, Excel, and Outlook
- Strong attention to detail and excellent time management skills
- Solid verbal and written communication skills
- Exceptional client and customer service skills
- Ability to organize work, multitask, and meet deadlines
- Exceptional ability to work within a team environment
- Natural curiosity and eagerness to learn
Preferred Qualifications:
While not required, the following qualifications would be beneficial for this role:- Experience working in a customer-facing role, preferably in a marketing or advertising environment
- Knowledge of marketing principles, including branding, advertising, and promotional strategies
- Experience with database management and data analysis
- Strong problem-solving skills and ability to think critically
- Ability to work in a fast-paced environment with multiple priorities and deadlines
Career Growth Opportunities and Learning Benefits:
As a Bilingual Customer Support Specialist at blithequark, you will have access to a range of career growth opportunities and learning benefits, including:- Professional development programs and training sessions to enhance your skills and knowledge
- Opportunities for advancement and career progression within the company
- Collaboration with a talented and diverse team of professionals
- Access to cutting-edge technology and tools to support your work
- Flexible work arrangements and remote work options
Work Environment and Company Culture:
blithequark is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values:- Collaboration and teamwork
- Innovation and creativity
- Customer focus and satisfaction
- Continuous learning and growth
- Flexibility and work-life balance
Compensation, Perks, and Benefits:
As a Bilingual Customer Support Specialist at blithequark, you can expect a competitive salary range of $37,000 - $45,000 annually, based on experience, skills, and internal equity, in compliance with Hawaii state law. Additionally, you will be eligible for a range of benefits, including:- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible paid time off and holidays
- Professional development opportunities and training sessions
- Access to cutting-edge technology and tools
- Flexible work arrangements and remote work options