Manager, Risk Operations (Financial Products)

About Super.com We started Super.com to help maximize lives – both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized. We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are. About the team Risk Operations at Super.com has a wide scope spanning payment fraud, offerwall fraud, and KYC. Functionally, we report into Finance, but we are also embedded into various cross-functional, mission-aligned teams (MATs). This structure empowers us to partner with leaders across the business to drive strategy and contribute to product development with the ultimate goal of increasing the likelihood of positive, profitable transactions. About the role This newly created leadership role is designed to protect the integrity and profitability of Super.com’s financial products — including the Super.com Card and Super.com Cash — as they rapidly scale. You will own both strategy and execution: leading a team of analysts, shaping fraud, abuse, and KYC policies in partnership with Product, Finance, and Compliance, and developing controls that safeguard one of Super.com’s most critical growth engines. This role is foundational in building a responsible, scalable financial products platform that earns user trust and strengthens Super.com’s long-term profitability. This role must be based in the United States due to bank requirements. What you’ll be working on: • Identify emerging fraud, abuse, and identity risks across financial products; partner with Product, Compliance, and Engineering to design and optimize policies, rules, and controls that balance growth, customer experience, and profitability • Conduct deep-dive investigations into complex fraud and abuse patterns, including identity theft, synthetic identity activity, and transaction fraud • Oversee KYC program execution and collaborate with the sponsor bank to ensure compliance with BSA/AML obligations, including suspicious activity reporting and watchlist monitoring • Develop, monitor, and report on key performance indicators and loss metrics related to financial products risk • Manage and coach a team of risk analysts, ensuring clear prioritization, analytical rigor, and high-quality execution What we’re looking for: • 5+ years of experience in fraud prevention or risk operations, with at least 2 years focused on financial products or identity • 2+ years of people management or team leadership experience • Proficiency in data exploration using SQL and/or BI tools (e.g., Looker, Tableau) • Experience collaborating with Product, Engineering, Legal, or Finance on risk policy or control design • Strong analytical and problem-solving skills; thrives in fast-paced, ambiguous environments Bonus points for: • Working knowledge of BSA/AML and sponsor bank oversight • Familiarity with the ACH system and Nacha rules • Bachelor’s degree in Business Administration, Finance, or related field; advanced degree preferred • Professional certifications such as CPFPP, CAMS, or CFE As a remote-first organization we use benchmarking data reflective of your geographical areas to ensure our compensation package is competitive based on where you reside. Your TA partner will confirm which range applies to your location as part of the hiring process. Canada Tier 1: 102,000 - $156,000 CAD - Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel Region, Halton Region) - Metro Vancouver (City of Vancouver, North Shore, Burnaby, New Westminster, Tri-Cities, Fraser Valley Edge, South of the Fraser River, and Richmond) Tier 2: $97,000 - $148,000 CAD - All other Regions and Municipalities USA $95,000 - $156,000 USD At Super.com, we believe in supporting our team so they can thrive—both at work and in life. -Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms. -Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites. -Everyday Perks: Weekly UberEats credits and travel discounts on Super.com help you enjoy the little things. -Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan. -Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one. -Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources. And that’s just the beginning. Visit our careers page to explore the full range of perks and benefits we offer. Super.com uses artificial intelligence (AI) technologies to support certain aspects of the recruitment process, such as initial application screening (i.e. work authorization) and technical assessments. These tools are designed to improve the efficiency, consistency, and fairness of candidate evaluations. All other assessments and final hiring decisions are conducted with human involvement. Candidates may request a human review of any AI-assisted outcome by contacting talent@super.com. Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner. Apply tot his job Apply To this Job