[Remote] Customer and Technical Support Consultant - Bilingual

Note: The job is a remote job and is open to candidates in USA. IDEXX Livestock Diagnostics is an innovation leader in the veterinary diagnostics industry, and they are seeking a Customer and Technical Support Consultant. This role involves providing support to veterinarians and animal healthcare professionals, troubleshooting technical issues, and ensuring customer satisfaction.

Responsibilities

• You will instruct customers on the use of our in-house diagnostic analyzers
• You will coordinate and assist with equipment installations and troubleshoot mechanical hardware technical problems as well as software integration issues

Skills

• Fluent in both French and English
• Experienced in a technically related field, have worked in a veterinary practice with our chemistry analyzers, a laboratory setting, or contact center environment
• Strong computer and technical skills, with the aptitude to learn applicable software and hardware
• Highly motivated, goal-oriented, and a strong collaborator
• A proven track record of providing extraordinary customer service
• Superb listening and communication (verbal and written) skills
• Strong interpersonal skills with the ability to establish rapport quickly
• Master problem solver with fine attention to detail
• Strong organizational skills in a multi-tasking environment
• Ability to learn quickly and apply skills and abilities to a variety of customer interactions
• Ability to be on the phone for 8 hours per day
• Reliable and dependable attendance is an essential function of this position
• Available by telephone, voicemail, email, and Microsoft Teams messaging during scheduled business hours
• Maintain a high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload)
• Prior phone experience a plus
• Networking and/or software support is a plus

Benefits

• Eligible for annual bonus
• Health / Dental / Vision Benefits

Company Overview

Company H1B Sponsorship