Operations Specialist I, Community Solutions-On Site Tampa

About the position Responsibilities • Actively and consistently support all efforts to simplify and enhance the customer experience. • Develop, implement, manage and maintain a formal MDU contracts administration and database program for Right-of-Entry (ROE) and Bulk agreements. • Manage all contract files and databases to ensure their accuracy and completeness to allow for proper risk analysis. • Prepare documentation for ROE and Bulk agreements for new and existing properties based on established strategic, financial, legal and operational criteria. • Monitor and evaluate project activity and report on progress to managers and leadership. • Provide administrative and technical support such as scheduling, procurement, preparing presentations, monitoring time lines, and act as liaisons to various departments and organizations. • Review and approval of contracts prior to obtaining signature from authorized signatory in compliance with all Charter policies and procedures. • Prepare various Owner and customer communications related to contracts and services such as proposals, letters and other client correspondence. • Create and administer policy and procedures for termination notices to lost properties and managing conversions of properties to and from bulk services in compliance with required notification requirements. • Responsible for tracking all door fees and revenue sharing obligations, preparing and submitting requests for payment and sending same to owners. Work as a liaison with MA finance team on Owner payments including tracking, budgeting and forecasting. • Prepare, notarize and record contracts, easements, memorandum and other recordable instruments. Act as a liaison to each county to represent Charter to these agencies in a positive, professional and efficient manner. • Responsible for submitting, tracking, validating and monitoring the proper execution and notarization of all contracts presented to the authorized signatory. • Responsible for inputting new and updating existing Bulk rates in billing system, maintaining bulk database and sending bulk rate increase notifications. • Responsible for the timely processing of commission chargebacks on any contracts that are in default per company policy. • Cross functional liaison between MA/Region/Division and Corporate. • Create and update an abstract form for each property file that contains key notice and other property information. • Create an abstract form and process for each new contract to ensure timely dissemination of key contract terms and conditions to impacted internal departments. • Responsible for actions related to competitive responses such as contract violations or termination of service which include leading project calls and communication with property owners, management and Charter Legal team. • Supports marketing team with contract and complex information at all times to protect Charter interests and investment. • Responsible for requesting and securing Certificates of Insurance from Corporate as needed and forwarding a copy to client. • Track and ensure resolution of any contractual issues that impact our client relationships. Corresponding and maintaining relationships with clients and their utility consultants. • Attend MDU and related association functions, including appropriate trade show participation as requested. • Provide general assistance to management and MDU AE's, as required including ongoing coaching, and training of AE's to insure contract process compliance. • Supports marketing team with contract and complex information at all times to protect charter interests and investment. • Generate and validate commission reports from Sales Force for payroll processing. • Provide training of Contract Specialists. • Develops databases or reports and provides feedback on existing reports and databases and make assessments or recommendations as requested. • Perform other duties as requested by supervisor. Requirements • Ability to read, write, speak and understand English Demonstrated in-depth knowledge of Microsoft Office applications required, e.g. Excel, Word and PowerPoint • Knowledge of telecommunications laws and regulations • Knowledge of cable billing systems (such as ICOMS) • Effective verbal and written communication skills required • Ability to interact proficiency with peers, clients and other professionals • Ability to initiate and bring closure to negotiations at an executive level is essential • Ability to exercise accurate professional and legal judgment. • Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers Demonstrated effective analytical and financial ability, strong organizational skills • Ability to prioritize assignments according to timelines and importance of task • Ability to maintain poise and professional demeanor in stressful situations • Bachelors' degree in business or equivalent Industry or contract experience • Real Estate or Telecom Industry Experience - 2-4 Nice-to-haves • Experience with automated reporting and analysis applications preferred - 2-4 • Experience with contracts strongly preferred - 2-4 Benefits • Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. Apply tot his job Apply To this Job