Document Management System SME

Location: Remote Clearance: Must be a U.S. Citizen Employment Type: Full-time, Contract Position Summary The Document Management System (DMS) Subject Matter Expert (SME) will lead the design, integration, and implementation of an enterprise DMS solution on the Salesforce platform for a federal agency. This individual will serve as the technical and functional authority on document lifecycle management, metadata standards, and secure content storage and retrieval within a FedRAMP-authorized environment. The ideal candidate combines deep DMS expertise (e.g., Google DMS, Documentum, SharePoint, or OpenText) with hands-on Salesforce implementation experience. Key Responsibilities • Architect and implement a secure, scalable DMS solution integrated with Salesforce to support document creation, classification, versioning, and archival in compliance with federal records management standards. • Serve as the primary liaison between business stakeholders, Salesforce developers, and DMS engineers to define requirements and oversee end-to-end solution design. • Configure and optimize document metadata schemas, access control lists (ACLs), retention schedules, and audit capabilities to meet agency and NARA guidelines. • Develop migration strategies for legacy document repositories (e.g., Documentum, Google Drive, SharePoint, FileNet) into the new DMS architecture. • Lead integration design using Salesforce APIs, middleware, or native connectors for seamless document synchronization. • Ensure DMS architecture aligns with FedRAMP, FISMA, and agency-specific security and data-retention requirements. • Provide governance oversight for document taxonomy, naming conventions, and change management procedures. • Create and maintain technical documentation, configuration guides, and standard operating procedures. • Support testing, validation, and user-acceptance efforts to ensure system performance and compliance. • Train users and administrators on DMS functionality, best practices, and record management policies. Required Qualifications • U.S. Citizenship is required. • Bachelor’s degree • 8+ years of experience implementing and supporting enterprise DMS or ECM (Enterprise Content Management) solutions. • Demonstrated experience integrating a DMS solution (such as Google DMS, Documentum, SharePoint, or OpenText) with Salesforce. • Strong understanding of Salesforce architecture, APIs, and document management features (e.g., Files, Content, and Records). • Experience designing and managing document classification, metadata, version control, and access governance. • Proven success delivering DMS solutions in a federal or highly regulated environment. • Proficiency with workflow automation, records retention policies, and secure document storage best practices. • Excellent communication skills with the ability to translate technical solutions into business-friendly language. Why Join Us • Shape the modernization of a mission-critical federal system by integrating secure, compliant DMS capabilities within Salesforce. • Collaborate with an agile, cross-functional team delivering cutting-edge cloud solutions to the public sector. • Competitive compensation and professional growth opportunities in federal digital transformation and Salesforce ecosystem leadership. Job Type: Full-time Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: Remote Apply tot his job Apply To this Job