AWS Connect - Lead / Manager
Role: Lead / Senior Manager – AWS Connect
Location: Remote
Required Skills & Experience
• 12+ years of IT experience with at least 5+ years in AWS Connect and cloud contact center architectures.
• Proven leadership in Cisco-to-AWS migration programs, IVR modernization, and chatbot/voicebot transformation.
Strong hands-on knowledge of:
• Amazon Connect (Contact flows, routing profiles, queues, telephony)
• Experience designing and integrating microservices / APIs (Java, Node.js preferred).
• AWS Lambda, Lex, S3, CloudWatch, DynamoDB, IAM, API Gateway
• Deep understanding of IVR systems, telephony, SIP, call flows, and BFSI customer service journeys.
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