Incident Management Consultant I
Job Description:
• Run various diagnostics to determine validity of errors received
• Handle incident detection/situations and provide guidance/coaching to other team members
• Operate as a resource for all incident detection in the ECC
• Handle all types of rapid response calls and outages, and drive calls to closure
• Document all dialog during a Rapid Response call
• Provide guidance to Senior team members and Specialist level analysts regarding documentation, interdependencies, and application details
• Effectively communicate during Rapid Response calls
• Utilize Instant Messenger, Email, and conferencing software to manage Rapid Response calls
• Communicate regularly with all levels of leadership
• Operate and be viewed as go to person for updates, especially during SMON (Senior Management Outage Notification) updates
Requirements:
• 2 or more years of experience (Preferred)
• Strong Artificial Intelligence (AI) experience
• Strong experience with MS Office, Word, Excel, Outlook, SharePoint
• Attention to detail and ability to multi-task in high-stress situations
• Ability to collaborate and communicate across the team and up to management
Benefits:
• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities
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