Call Center Chat & Voice Support – Remote Job Opportunities

Amazon is looking for enthusiastic and customer-focused Call Center Chat & Voice Support Representatives to join our remote support team. In this role, you will assist customers through both chat and voice channels, resolving inquiries, providing solutions, and delivering exceptional service. This position is ideal for candidates who are tech-savvy, patient, and motivated to provide top-quality customer experiences from the comfort of their home. Key Responsibilities • Handle inbound customer queries via chat and voice calls professionally and efficiently. • Provide accurate information and guidance regarding Amazon products, orders, and services. • Troubleshoot basic technical issues and escalate complex problems when necessary. • Document customer interactions and resolutions accurately in Amazon’s internal systems. • Maintain high standards of customer satisfaction while meeting performance targets. • Collaborate with team members and internal departments to enhance service delivery. • Continuously update knowledge of Amazon products, services, policies, and procedures. Required Skills and Qualifications • Excellent verbal and written communication skills in English. • Strong problem-solving and analytical skills. • Ability to multitask and handle multiple chat and call interactions simultaneously. • Patience, empathy, and professionalism in customer interactions. • Basic computer literacy and ability to learn new tools and software quickly. • Reliable internet connection and a professional home workspace. Experience • Freshers and entry-level candidates are encouraged to apply. • Previous experience in customer service, call center, or chat support is an advantage. Working Hours • Full-time remote position with flexible scheduling. • Shifts may include evenings, weekends, and holidays based on business requirements. Knowledge, Skills, and Abilities • Familiarity with CRM systems and call center software is a plus. • Strong typing skills for chat support. • Ability to manage high volumes of customer interactions efficiently. • Adaptable, professional, and detail-oriented approach to problem-solving. Benefits • Work-from-home flexibility. • Competitive pay with performance-based incentives. • Paid training and continuous professional development. • Access to Amazon employee resources, wellness programs, and benefits. • Opportunities for career growth within Amazon’s global support teams. • Inclusive, supportive, and collaborative remote work culture. Why Join Joining Amazon as a Call Center Chat & Voice Support Representative provides the opportunity to build a rewarding career in customer service while working remotely. You will gain valuable experience in multitasking across chat and voice channels, enhance problem-solving and communication skills, and contribute to delivering world-class support to Amazon’s customers globally. How to Apply Visit the Amazon Careers website, search for “Call Center Chat & Voice Support – Remote”, and submit your updated resume. Shortlisted candidates will be contacted for virtual interviews and assessments. Apply tot his job Apply To this Job