Sr. Member Experience Transformation Consultant

About the position Responsibilities • Collaborate with senior leadership to identify areas for process improvement and develop solutions. • Manage large-scale projects and operational initiatives. • Develop and implement process improvements to increase efficiency and productivity. • Provide high level analysis and data interpretation in support of strategy development, program implementation and analysis. • Develop meaningful dashboards and presentations that use information to inform and influence business activities and strategies, including senior leaders. • Use a thorough understanding of business objectives to influence solutions that produce new insights and opportunities for the organization. • Lead data analysis and reporting to identify trends, opportunities, and challenges. • Mentor and guide junior analysts in their professional development. • Perform complex analyses on programs and initiatives and create visual representations and summary reports of findings. • Partner closely with the IT group to ensure there is a business and technical alignment of the strategic roadmap and projects. Requirements • Bachelor's degree in Business Administration, Healthcare Administration, communications, or a related field. • Minimum 12+ years of experience in business operations, data analysis, or a related field or equivalent combination of education and experience. • Advance Degree preferred. • Certification in LEAN, Kaizen, Six Sigma, PMP, PROSCI or GE CAP is strongly preferred. • Expert analytical and problem-solving skills. • Excellent communication, presentation and collaboration skills with a variety of audiences. • Ability to work independently and manage multiple large projects and/or initiatives. • Experience in process improvement and implementation. • Ability to effectively drive results and influence across teams. • Creative problem solver; comfortable with ambiguity and taking action with limited information. • Strong business acumen and knowledge of business goals and objectives that enhance the likelihood of recommending solutions that align with expected outcomes. • Excellent project management, interpersonal and organizational skills, with the ability to drive and implement ideas in a rapidly changing environment. • Demonstrated curiosity to tackle hard and complex business problems using data and analytics to develop meaningful, practical solutions. Benefits • Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits. • Annual employer contribution to a health savings account. • Generous paid time off varying by role and tenure in addition to 10 company-paid holidays. • Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period). • Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave). • Award-winning wellness programs that reward you for participation. • Employee Assistance Fund for those in need. • Commute and parking benefits. Apply tot his job Apply To this Job