[Remote] Bilingual Administrative Support Specialist | Remote Role – Join a Fast-Growing Team

Note: The job is a remote job and is open to candidates in USA. ClearDesk is a company focused on building remote teams to support U.S. businesses. They are seeking a Bilingual Administrative Support Specialist to provide essential administrative support, conduct client onboarding, and ensure smooth operations from a remote setting. Responsibilities • Provide comprehensive administrative and coordination support to ensure smooth daily operations for the team. • Conduct welcome calls with new clients using prepared scripts, ensuring all required details are captured and documented accurately in Salesforce. • Send documents to clients for review and signature, track completion status, and follow up as needed to ensure timely submission. • Maintain and update client records and task logs in Salesforce, ensuring all information is current, complete, and compliant with internal guidelines. • Assist with formatting client documents, organizing digital files, and maintaining clear naming and folder structures across shared drives. • Track ongoing client processes, flag incomplete or delayed documentation, and communicate status updates to team members via Slack or email. • Schedule follow-up appointments, reminders, or check-in calls, and coordinate communication between clients and internal departments. • Perform light data entry and maintain accuracy in digital documentation to support reporting and audit readiness. • Participate in weekly team meetings via Zoom, share progress updates, and raise any issues or bottlenecks encountered in client processes. • Support other administrative functions as assigned, ensuring flexibility in assisting with new projects or workflow adjustments. • Write and send newsletters featuring listings, updates, and team news. • Collaborate with agents to keep marketing aligned with their brand and goals. • Keep websites and online listings up to date. Skills • You have experience in administrative support, client onboarding, or customer service • You’re bilingual (English and Spanish) and communicate clearly and professionally in both languages • You’re confident using CRMs (like Salesforce), spreadsheets, and other cloud-based tools • You’re highly organized and can keep track of multiple clients, tasks, and deadlines with ease • You’re detail-oriented and take pride in maintaining accuracy and consistency in documentation • You’re proactive, resourceful, and comfortable following up to keep processes on schedule • You’re self-managed, reliable, and thrive in a remote work environment • You’re a team player who values clear communication and keeping operations running smoothly • You are willing to work in a US time zone schedule. • You can secure the required technical setup, including: • At least a 720p HD webcam • A noise-canceling headset • A primary internet connection of at least 25 Mbps • A backup laptop, backup internet device, and backup power source • A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM • A backup computer with at least Intel Core i3 and 4 GB RAM Benefits • We provide prepaid HMO coverage for your peace of mind • We help you grow with tools, training, and honest feedback • We celebrate your wins • And above all, we actually care Company Overview • Cleardesk is an outsourcing company that helps organizations in leveraging outsourced talent. It was founded in 2020, and is headquartered in San Diego, California, USA, with a workforce of 201-500 employees. Its website is https://www.thecleardesk.com. Apply tot his job Apply To this Job