SHP Customer Service Representative I (Remote Option within member service area)
About the position
Responsibilities
• Ensure positive customer interactions with Security Health Plan's members.
• Interact with members, applicants, providers, and agents via telephone.
• Identify customer concerns and research and resolve inquiries in a timely manner.
• Escalate complex issues to a Benefit Specialist.
• Participate in ongoing training and coaching to enhance customer service skills.
Requirements
• High school diploma or equivalent.
• Two years' experience with customer service.
• Demonstrated proficiency with handling high-pressure situations and with verbal and written communication.
Nice-to-haves
• Associate or Bachelor's Degree in business administration.
• Experience working in a health insurance call center.
• State of Wisconsin Insurance Agent's license.
Benefits
• Level 1 benefit package for positions listed as 30 hours per week or greater.
• Level 2 benefit package for positions listed as 20 - 29 hours per week.
• Non-benefited for positions listed as less than 19 hours per week.
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