Experienced Customer Service Representative – Delivering Exceptional Client Experiences in a Dynamic and Innovative Environment at blithequark

Introduction to blithequark

Imagine being part of a team that contributes to projects that shape the way people live, work, heal, learn, and play. From iconic buildings to modern retail experiences, blithequark is at the forefront of innovation, providing architectural glass and building products that make a real difference. With a global presence spanning over 80 manufacturing and distribution facilities in five countries and a workforce of over 6,500 employees, blithequark is a leader in its industry. Our mission is to build the future, and we invite you to start your journey with us.

About the Role

The Customer Service Representative role at blithequark is a unique opportunity for individuals who are passionate about delivering exceptional customer service. As a vital member of our Customer Service Department, you will be responsible for ensuring that our clients receive the highest level of service, from documenting customer interactions and transactions to accurately processing quotes and orders. If you have an attention to detail, a strong work ethic, and are a problem solver, this role is perfect for you.

Key Responsibilities

• Maintain a broad knowledge of clients, products, and services offered by blithequark, staying up-to-date with the latest developments and innovations.
• Document customer interactions and transactions with precision, ensuring that all records are accurate and easily accessible.
• Accurately process quotes and orders through data entry, meeting deadlines and time constraints while ensuring the highest level of accuracy.
• Provide timely responses to customer calls and reports, addressing queries and concerns in a professional and courteous manner.
• Aid co-workers as needed, fostering a collaborative and supportive team environment that promotes mutual respect and trust.
• Communicate with customers to determine expected delivery dates and times, ensuring that their needs are met and exceeded.

What We Are Looking For

To succeed in this role, you will need to possess certain skills and qualifications. These include:

• Being at least 18 years of age, with a minimum of 1-2 years of prior customer service experience.
• Having computer experience and accuracy in numeric input, with the ability to learn and adapt to new systems and technologies.
• Strong organizational and listening skills, with the ability to prioritize work and meet deadlines in a fast-paced environment.
• The ability to read, understand, and communicate effectively, both verbally and in writing.
• The ability to work independently and as part of a team, with a strong focus on delivering exceptional customer service.

Essential and Preferred Qualifications

In addition to the above requirements, we are looking for individuals who are passionate about customer service, with a strong desire to learn and grow with our organization. Preferred qualifications include:

• Previous experience in a similar role, with a proven track record of delivering exceptional customer service.
• Knowledge of the construction or manufacturing industry, with an understanding of the products and services offered by blithequark.
• Strong problem-solving skills, with the ability to think critically and outside the box.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs, designed to equip you with the knowledge and skills you need to succeed in your role.
• Opportunities for career advancement, with a clear path for progression and growth within the organization.
• A supportive and collaborative work environment, with a strong focus on teamwork and mutual respect.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. Our work environment is dynamic and innovative, with a strong focus on teamwork and collaboration. We offer a range of benefits and perks, including:

• Industry-competitive benefits, with a range of options to suit your needs and lifestyle.
• A comprehensive wellness program, designed to support your physical and mental health.
• A recognition and reward program, acknowledging and rewarding your contributions to the organization.

Compensation, Perks, and Benefits

As a Customer Service Representative at blithequark, you can expect a competitive salary and benefits package, with a range of perks and incentives. These include:

• A pay-for-performance culture, with opportunities for annual raises and bonuses.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A range of perks and incentives, including discounts on products and services, and access to exclusive events and experiences.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we invite you to apply for the Customer Service Representative role at blithequark. As a member of our team, you will have the opportunity to make a real difference, contributing to projects that shape the way people live, work, heal, learn, and play. With a range of benefits, perks, and opportunities for growth and development, this is a unique chance to build a rewarding and challenging career with a leader in the industry. Apply now to start your journey with blithequark!