Senior Customer Service Representative – Delivering Exceptional Support in a Dynamic Health Solutions Environment at blithequark

Introduction to blithequark

At blithequark, we are dedicated to building a world of health around every consumer, driven by our passion for transforming health care. As a leading health solutions company, we reach millions of Americans through our local presence, digital channels, and a team of over 300,000 purpose-driven colleagues. Our mission is to care for people where, when, and how they choose, in a way that is uniquely more connected, more convenient, and more compassionate. We achieve this with heart, each and every day, and we are looking for like-minded individuals to join our team.

Job Overview

blithequark has multiple openings for Senior Customer Service Representatives in our permanent work-from-home role, offering a competitive wage of $19.50/hr. This position is responsible for handling customer service inquiries for our Fully Insured or High Profile role, addressing problems via telephone, internet, or written correspondence. Customer inquiries are typically of a basic and routine nature, requiring a professional and empathetic approach to resolve issues efficiently.

Key Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits, and eligibility, PPO participation, etc.
• Maintain department-established performance metrics at a meets or exceeds expectations level, ensuring high-quality service delivery.
• Work collaboratively as a team, applying the blithequark Core Values in day-to-day operations to foster a positive and supportive work environment.
• Create a differentiated service experience, demonstrating service discipline, handling service challenges, and providing solutions to constituent needs.
• Work across boundaries, engaging with various stakeholders to ensure seamless service delivery and resolve complex issues.

Requirements and Qualifications

Essential Qualifications

• 2+ years of customer service experience, with a proven track record of delivering exceptional support in a fast-paced environment.
• Experience in a metric-based environment, with the ability to meet and exceed performance targets.
• Proficiency with the full suite of Microsoft Applications, including Word, Excel, and Outlook.
• Comfortability utilizing search engines and navigating digital platforms to resolve customer inquiries.
• Excellent multi-tasking skills, with the ability to handle multiple customer interactions simultaneously while maintaining a high level of accuracy and attention to detail.

Preferred Qualifications

• Experience working in a call center environment, with a strong understanding of customer service principles and practices.
• Medical terminology/insurance experience, with a basic understanding of health care concepts and terminology.
• Results-oriented and self-motivated, with a strong desire to deliver exceptional customer service and exceed performance targets.
• Ability to effectively communicate, both verbally and in writing, with a strong focus on clarity, empathy, and professionalism.

Education and Training

A High School diploma, G.E.D., or equivalent experience is required for this role. Ongoing training and development opportunities are available to support your growth and success in this position.

Work Schedule and Compensation

This is a full-time position, with an anticipated 40 hours of work per week. The typical pay range for this role is $18.50 - $42.35 per hour, depending on experience, education, geography, and other relevant factors. This position is also eligible for a blithequark bonus, commission, or short-term incentive program, in addition to the base pay range listed above.

Career Growth and Development

At blithequark, we are committed to fostering a workplace where every colleague feels valued and has the opportunity to grow and develop their skills. We offer a range of training and development programs, including mentorship, coaching, and leadership development, to support your career aspirations and help you achieve your goals.

Work Environment and Company Culture

Our teams reflect the customers, patients, members, and communities we serve, and we are committed to creating a workplace where every colleague feels valued and supported. We take pride in our comprehensive and competitive mix of pay and benefits, investing in the physical, emotional, and financial wellness of our colleagues and their families. Our great benefits include affordable medical plan options, a 401(k) plan, and an employee stock purchase plan, as well as no-cost programs for wellness screenings, tobacco cessation, and weight management.

Benefits and Perks

In addition to our competitive wages and comprehensive benefits package, we offer a range of perks and incentives to support your well-being and recognize your contributions. These include:

• Affordable medical plan options, with a range of coverage levels and provider networks.
• A 401(k) plan, with matching company contributions to support your retirement savings.
• An employee stock purchase plan, allowing you to invest in blithequark's future and share in our success.
• No-cost programs for wellness screenings, tobacco cessation, and weight management, to support your physical and emotional well-being.
• Confidential counseling and financial coaching, to support your mental health and financial stability.
• Paid time off, flexible work schedules, and family leave, to support your work-life balance and family needs.
• Dependent care resources, colleague assistance programs, and tuition assistance, to support your family and career development.
• Retiree medical access and many other benefits, depending on eligibility and location.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and making a difference in people's lives, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to creating a workplace where every colleague feels valued, supported, and empowered to succeed. Join our team and be part of a dynamic and growing health solutions company, dedicated to transforming health care and improving the lives of millions of Americans.

Apply now and take the first step towards a rewarding and challenging career with blithequark. We look forward to welcoming you to our team and working together to build a world of health around every consumer.