Experienced Inbound Customer Service Representative – Hybrid Role for Delivering Exceptional Customer Experiences and Driving Business Growth through Effective Communication and Technical Support

Welcome to blithequark: A Global Leader in Communications and Technology

At blithequark, we are passionate about redefining the customer service experience by creating meaningful connections with each customer and introducing them to the latest technology, services, and offers. As a global leader in communications and technology, we are committed to delivering exceptional customer experiences that drive business growth and loyalty. Our mission is to simplify the way people live, work, and play by providing innovative solutions that meet their evolving needs.

About the Position

We are excited to offer a $2,500.00 sign-on bonus paid out in three installments: the first $500 payment is made 30 days after the hire date, the second $1,000 payment is made 6 months after the hire date, and the third $1,000 payment is made 1 year after the hire date. As an Inbound Customer Service Representative, you will be the voice of blithequark, working in a hybrid model that allows you to work from home part of the week while also engaging with customers in the call center. Your role will involve addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing adjustments, and advanced technical support.

Key Responsibilities

• Address a broad range of customer service call types, including collections, retention, sales channel coordination, billing adjustments, and advanced technical support.
• Utilize creative problem-solving skills to address complex customer questions and concerns while navigating multiple tools and systems to update customer accounts and maintain records.
• Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
• Instill confidence and loyalty in customers through thoughtful listening and your knowledge of blithequark's products and services.
• Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services.
• Engage with Tier 3 support, third-party vendors, and suppliers as needed to address issues and provide customer resolution.
• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
• Troubleshoot and resolve various customer-impacting issues, keeping up with changes to technology and applications to provide the best resolution for customers.
• Perform outbound calls, customer call-backs, Tier 2 ticket support, escalation investigations, and email follow-up.

Essential Qualifications

To be successful in this role, you will need:

• Call center or customer service experience.
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours.
• Advanced typing/keyboarding skills.
• Ability to adapt in a dynamic, fast-paced environment and maintain a professional demeanor in stressful situations.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience with technical support or troubleshooting.
• Familiarity with blithequark products and services.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills: Ability to communicate effectively with customers, colleagues, and stakeholders.
• Problem-solving and analytical skills: Ability to analyze complex customer issues and provide effective solutions.
• Technical skills: Ability to navigate multiple tools and systems to update customer accounts and maintain records.
• Time management and organization skills: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Adaptability and flexibility: Ability to adapt to changing circumstances and priorities.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As an Inbound Customer Service Representative, you will have access to:

• Comprehensive training programs: To help you develop the skills and knowledge you need to succeed in your role.
• Mentorship and coaching: To help you achieve your career goals and develop your skills and abilities.
• Opportunities for advancement: To help you advance in your career and take on new challenges.
• Professional development opportunities: To help you stay up-to-date with the latest industry trends and developments.

Work Environment and Company Culture

At blithequark, we are proud of our company culture and work environment. As an Inbound Customer Service Representative, you will be part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences. Our company culture is built on the following values:

• Customer-centricity: We are committed to putting our customers first and delivering exceptional customer experiences.
• Integrity: We are committed to acting with integrity and transparency in all our interactions.
• Respect: We are committed to treating our customers, colleagues, and stakeholders with respect and dignity.
• Innovation: We are committed to innovation and continuous improvement.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package and a range of perks and benefits to our employees. As an Inbound Customer Service Representative, you will be eligible for:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible blithequark mobility plans and accessories

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team as an Inbound Customer Service Representative. At blithequark, we are committed to helping our employees grow and develop in their careers, and we offer a range of perks and benefits to support your well-being and success. Don't miss out on this opportunity to take your career to the next level and join a dynamic and supportive team that is passionate about delivering exceptional customer experiences.