Experienced Email, Chat, SMS, and Voice Customer Service Associate - Hybrid Support for E-Commerce Furniture Marketplace at blithequark

Introduction to blithequark

At blithequark, we are a dynamic group of driven and hard-working individuals passionate about delivering exceptional customer experiences. As a leading e-commerce furniture marketplace, we are committed to providing top-notch service to our customers in North America. We are seeking a self-motivated, team-oriented, and career-oriented individual to join our team as an Email, Chat, SMS, and Voice Customer Service Associate. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

As an Email, Chat, SMS, and Voice Customer Service Associate at blithequark, you will act as a liaison between our customers and our company, providing services information, answering questions, and resolving any emerging problems that our clients' accounts might face with accuracy and efficiency. You will be the voice of blithequark, working to build a relationship with customers who contact us by inbound phone call, chats, and emails. Your primary goal will be to ensure excellent service standards, respond efficiently to clients' inquiries, and maintain high customer satisfaction.

Key Responsibilities

• Identify and assess clients' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage clients

What Does a Service Representative Do?

A Service Representative at blithequark is responsible for demonstrating reliability, handling a high volume of contacts, meeting our high-performance bar, engaging customers, listening actively and showing empathy, de-escalating customer concerns, problem-solving, and multitasking. You will be given a level of autonomy to help customers find the right solution, and you will be expected to think analytically to solve customer problems in a first-contact resolution approach.

Qualifications

Our most successful candidates will have:

• Must be at least 18 years or older
• A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED
• Must have flexible availability to work any day and any assigned shift weekly (Weekends and Public Holidays) and across sites within the blithequark network
• Must successfully pass English Language written assessments
• Consistency in performance and an "I can and will win attitude"
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Experience in customer service is an asset and preferred
• Good systematic problem-solving ability, using sound business judgment, and following through on commitments to customers
• The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs
• Excellent attention to detail
• Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions
• The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on the channel
• Ability to effectively organize, prioritize, multi-task, and manage time
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Must have basic computer skills with the ability to navigate and manipulate a computer system
• Must be very tech-savvy with strong abilities in handling troubleshooting techniques and resolving technical issues
• Inspire confidence and positively influence the behavior, actions, and thoughts of others
• No commitments that will impact your ability to commit to work for the next 18 – 24 months

Skills and Competencies

To be successful in this role, you will need to possess excellent communication, problem-solving, and time management skills. You will be expected to be tech-savvy, with the ability to navigate multiple applications and systems. You will also need to be able to work in a fast-paced environment, handling a high volume of contacts, and meeting our high-performance bar.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. You will have access to paid training, competitive salary with attractive and attainable PBI structure, and annual merit increase based on performance. You will also have the opportunity to work with a dynamic team, and be part of a company that values innovation, creativity, and customer satisfaction.

Work Environment and Company Culture

Our work environment is fast-paced, dynamic, and supportive. We value teamwork, innovation, and customer satisfaction. We offer a range of benefits, including competitive compensation packages, paid vacation and sick leave, exceptional health and life insurance plan, lunch benefits and subsidy, and transportation/shuttle services. We also have a daily refuel plan, which includes a range of activities to keep employees energized and motivated.

Compensation, Perks, and Benefits

We offer a range of compensation, perks, and benefits, including:

• Competitive compensation packages inclusive of base pay, incentives, over-time, and shift differentials for certain shifts
• Annual merit increase based on performance
• Paid training
• Discounts for several corporate and retail partners for services and products
• Excellent training and supervisory support
• Competitive salary with attractive and attainable PBI structure
• Paid vacation and sick leave annually
• Exceptional health and life insurance plan
• Lunch benefits and subsidy
• Onsite lunch concessionaire at reduced rates
• Transportation/shuttle services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
• Free on-site medical suite with nurse and medical doctor
• Daily refuel plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office
• Paid referral program
• Career development and growth opportunities for advancement
• Excellent reward and recognition programs

Conclusion

If you are a motivated, team-oriented, and career-oriented individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as an Email, Chat, SMS, and Voice Customer Service Associate at blithequark. We offer a dynamic work environment, opportunities for career growth and development, and a range of benefits and perks. Don't miss out on this opportunity to join a leading e-commerce furniture marketplace and take your career to the next level.