Experienced Virtual Assistant for Airbnb Customer Services with Proficiency in Guesty and Operto Teams – Contract to Hire Opportunity at blithequark

Introduction to blithequark and the Industry

blithequark is a dynamic and innovative company operating in the vibrant short-term rental and hospitality sector. As a leader in providing exceptional guest experiences, we are seeking a highly skilled and versatile virtual assistant to join our team. The successful candidate will be responsible for delivering top-notch customer service to our guests, ensuring seamless communication, and resolving issues efficiently. If you are a proficient communicator with a passion for the hospitality industry and experience with Airbnb, Guesty, and Operto Teams, we encourage you to apply for this exciting contract-to-hire opportunity.

Key Responsibilities

As a virtual assistant at blithequark, your primary focus will be on providing exceptional guest relations and support. Your key responsibilities will include:

• Screening potential guests to ensure a smooth and secure booking process
• Providing support for guests and resolving issues on Airbnb, VRBO, or Marriott platforms
• Responding to guest inquiries in a timely and professional manner
• Communicating and escalating issues to management via Slack to ensure prompt resolution
• Achieving 5-star ratings and Superhost Status through exceptional guest service
• Writing and responding to guest reviews on Airbnb, VRBO, or other platforms to maintain a high level of customer satisfaction

Company Tasks and Administrative Responsibilities

In addition to guest relations, you will be responsible for various company tasks, including:

• Reporting maintenance and damage issues to Operations via Operto Teams
• Reporting and submitting damage claims to Guesty Shield for reimbursement
• Building, managing, and reporting in-house maintenance labor to ensure efficient operations
• Assisting with the onboarding of accounting systems and providing working knowledge of business financials and accounting principles
• Coordinating with 3rd party vendors for tertiary market management to ensure seamless partnerships

Essential Qualifications and Skills

To be successful in this role, you must possess the following essential qualifications and skills:

• Fluency in English with excellent communication and interpersonal skills
• Ability to speak clearly on the phone and use a VoIP system to communicate with guests and vendors
• Experience with Guesty and/or HostAI is a plus, with a deep familiarity with leveraging ChatGPT for comprehensive guest messaging
• Availability and reliability in CST and Eastern United States time zones with perfect English and grammar
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving skills and attention to detail to ensure accurate and efficient issue resolution

Preferred Qualifications and Experience

While not required, the following preferred qualifications and experience will be considered an asset:

• Previous experience in customer service, hospitality, or a related field
• Familiarity with Airbnb, VRBO, and Marriott platforms
• Experience with Operto Teams and Guesty Shield
• Knowledge of business financials and accounting principles
• Experience in 3rd party vendor relations and tertiary market management

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a virtual assistant, you will have the opportunity to:

• Develop your skills in customer service, hospitality, and short-term rental management
• Gain experience with industry-leading platforms and tools, including Guesty, Operto Teams, and ChatGPT
• Work with a dynamic and innovative team to deliver exceptional guest experiences
• Potentially transition into a more permanent role with opportunities for career advancement

Work Environment and Company Culture

blithequark is a remote-friendly company that values flexibility, autonomy, and work-life balance. As a virtual assistant, you will be working from the comfort of your own home, with the opportunity to collaborate with our team through virtual meetings and communication channels. Our company culture is built on the principles of:

• Exceptional customer service and guest experiences
• Innovation and continuous improvement
• Teamwork and collaboration
• Flexibility and adaptability
• Professional growth and development

Compensation, Perks, and Benefits

As a contract-to-hire virtual assistant at blithequark, you can expect:

• Competitive hourly rate
• Opportunities for career advancement and professional growth
• Flexible working hours and remote work arrangements
• Access to industry-leading platforms and tools
• A dynamic and supportive team environment

Conclusion and Call to Action

If you are a motivated and customer-focused individual with a passion for the hospitality industry, we encourage you to apply for this exciting contract-to-hire opportunity at blithequark. As a virtual assistant, you will play a critical role in delivering exceptional guest experiences and contributing to the success of our company. Don't miss out on this chance to join our dynamic team and take your career to the next level. Apply now and take the first step towards a rewarding and challenging role in the short-term rental and hospitality sector.