Experienced LiveChat Customer Support Specialist – Delivering Exceptional User Experiences through Timely and Accurate Support

Introduction to blithequark

At blithequark, we are dedicated to empowering individuals, businesses, and communities to achieve prosperity. As a lead economic development agency, we strive to create an environment that fosters growth, innovation, and competitiveness. Our strong partnerships and commitment to excellence have earned us prestigious awards, including the Gold Shovel award and the Best Business Climate in the West North Central region of the United States. We are now seeking a talented and proactive LiveChat Customer Support Specialist to join our team and play a vital role in delivering exceptional user experiences.

Job Summary

We are looking for a dedicated and customer-focused individual to provide timely, accurate, and helpful responses to users reaching out via live chat. As the first point of contact, you will be responsible for ensuring a seamless and positive experience for all customers using our platform, whether they are job seekers or employers. Your primary goal will be to troubleshoot and resolve issues, assist with account-related tasks, and guide users in navigating the platform to meet their specific needs.

Key Responsibilities

• Handle incoming live chat inquiries, ensuring timely and accurate responses
• Adhere to established procedures to verify customer identity when assisting with accounts
• Troubleshoot user issues, providing detailed and tailored solutions
• Coordinate with chat shift partners to maintain coverage and manage break schedules
• Provide support for account-related issues, including account reactivations, username retrieval, and password resets
• Support customers in accessing online services and understanding workforce information services
• Assist customers in navigating job searches and postings

Qualifications

To be successful in this role, you will need to possess the following qualifications:

Minimum Qualifications

• 6 months of experience interacting with clients, customers, or the public in a social service, customer service, or problem-resolution setting
• Alternatively, 12 credit hours of coursework at the post-secondary level in social services, human services, or a related field may be substituted for 6 months of experience

Preferred Qualifications

• At least 6 months of knowledge of our system and workforce information services or related experience
• Related experience could be working with partner agencies with knowledge of employment services or other live chat experience

Skills and Competencies

To excel in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You should be highly organized, with a strong attention to detail and the ability to multitask. Additionally, you should be proficient in using chat features such as transfers, shortcuts, and monitoring tools to enhance the efficiency of support.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a LiveChat Customer Support Specialist, you will have access to training and development opportunities to enhance your skills and knowledge. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

Our work environment is dynamic and fast-paced, with a focus on collaboration and teamwork. We value diversity, equity, and inclusion, and we are committed to creating a welcoming workplace that is free from discrimination and harassment. We offer a range of benefits, including comprehensive medical, mental, dental, vision, and additional coverage, as well as sick and vacation leave, work-life balance programs, and paid state holidays.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $17.39, as well as a range of benefits, including:

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick and vacation leave
• Work-life balance programs: parental leave, military leave, jury leave, funeral leave
• Paid state holidays (designated by the Governor annually)
• Fitness centers in select locations
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional user experiences, we encourage you to apply for this exciting opportunity. As a LiveChat Customer Support Specialist at blithequark, you will have the chance to make a real difference in the lives of our customers, while also developing your skills and advancing your career. Don't miss out on this opportunity to join our talented team and contribute to our mission of empowering individuals, businesses, and communities to achieve prosperity.

How to Apply

To apply for this position, please submit your application, cover letter, and résumé through our online portal. We look forward to hearing from you and exploring how you can contribute to our team's success.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. You can reach us at angie.krahe@blithequark.com or 785.291.3568.

Equal Employment Opportunity

blithequark is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability, or any other factor unrelated to the essential functions of the job.