Experienced Account Data Analyst and Administrative Support Specialist for Sales, Service, and Order Management Teams at blithequark

Introduction to blithequark

At blithequark, we are a leading global medical technology and digital solutions innovator, driven by a purpose to create a world where healthcare has no limits. Our organization is built on the foundation of unlocking ambition, turning ideas into world-changing realities, and fostering an environment where every voice makes a difference, and every difference builds a healthier world. As we continue to push the boundaries of innovation and excellence, we are seeking an experienced Account Data Analyst to join our team, providing critical support to our sales, service, and order management teams.

Job Overview

This is a remote role, offering the flexibility to work from a dedicated home office anywhere in the United States. As an Account Data Analyst at blithequark, you will play a pivotal role in validating and remediating customer information, ensuring the accuracy of our CRM and ERP systems. Your expertise will be invaluable in providing first-level support to downstream users, simplifying sales operations processes, and maintaining high-quality customer account data. If you are a detail-oriented, highly motivated individual with a passion for data analysis and administrative support, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Simplify and maintain sales operations processes and policies using lean methodologies to continuously improve customer account data by remediation in UCM (Reltio) platform and downstream systems.
• Execute processes to support customer account requests within the agreed-upon support level agreement, ensuring timely and effective resolution.
• Coordinate all activities related to quarter and month-end customer support, demonstrating strong organizational and time management skills.
• Act as a cross-functional coordinator to resolve customer issues and complaints arising from account requests, providing exceptional customer service and support.
• Provide expertise outside of the immediate team in the form of special projects as needed, showcasing your ability to adapt and contribute to various initiatives.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree or equivalent work experience in order management, customer sales/service, data entry, or similar experience, demonstrating a strong foundation in administrative support and data analysis.
• Minimum 1 year of experience in sales support, order management, customer service, and/or data administration roles, with a proven track record of delivering high-quality results.
• Excellent written and verbal communication skills, exhibiting the ability to interact effectively with various types of people, including internal stakeholders and external customers.
• Familiarity with MS Office, Excel, Word, PowerPoint, and other productivity tools, with the ability to quickly learn new systems and technologies.
• Strong English capability in both spoken and written, with excellent grammar, spelling, and punctuation skills.
• Willingness to work various shifts/hours at quarter close, including weekends, evenings, and holidays, demonstrating flexibility and adaptability.
• A dedicated home office with high-speed internet access, or the ability to work from the blithequark Waukesha office, if local.
• Legal authorization to work in the U.S. is required, as blithequark will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Characteristics

While not required, the following characteristics are highly desirable:

• Experience with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com, demonstrating a strong understanding of CRM and ERP systems.
• Detail-oriented, with a commitment to delivering high-quality results and a passion for data analysis and administrative support.
• Ability to manage multiple priorities and deliver on tight timelines, with excellent time management and organizational skills.
• Strong team player with a high level of resourcefulness, energy, and enthusiasm, demonstrating a positive and collaborative attitude.
• Flexibility, highly motivated, assertive, and accountable, with a strong work ethic and a commitment to excellence.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to unlocking your ambition and providing the tools and resources you need to succeed. As an Account Data Analyst, you will have access to a range of career growth opportunities, including professional development programs, training, and education assistance. Our organization is dedicated to fostering a culture of care, collaboration, and support, where every employee can thrive and reach their full potential.

Work Environment and Company Culture

Our work environment is dynamic, fast-paced, and collaborative, with a strong focus on innovation, excellence, and customer satisfaction. At blithequark, we value diversity, equity, and inclusion, and we are committed to creating a workplace where every employee feels valued, respected, and empowered to contribute. Our company culture is built on a foundation of humility, transparency, focus, and ownership, with a strong emphasis on unyielding integrity and a passion for making a positive impact on the world.

Compensation, Perks, and Benefits

As a blithequark employee, you will be eligible for a competitive salary and benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Our total rewards are designed to unlock your ambition and provide the boost and flexibility you need to turn your ideas into world-changing realities.

Conclusion

If you are a motivated, detail-oriented, and highly organized individual with a passion for data analysis and administrative support, we encourage you to apply for this exciting opportunity to join the blithequark team as an Account Data Analyst. With a strong foundation in sales support, order management, customer service, and data administration, you will play a critical role in driving our success and helping us create a world where healthcare has no limits. Apply now to unlock your ambition and join a team of dedicated professionals who are making a positive impact on the world.