Experienced Production Manager and Customer Service Representative for Commercial Printing and Direct Mail Services

Introduction to blithequark

Located in Harwood Heights, IL, blithequark is a renowned commercial printing company that has been at the forefront of the printing industry for over 50 years. Since its establishment in 1973, blithequark has consistently delivered high-quality services, including pre-press, sheetfed-offset, web-offset, digital printing, variable printing, finishing, fulfillment, and direct mailing. Our commitment to innovation is reflected in our state-of-the-art equipment, which includes the KM1 digital press, three Heidelberg offset web presses, and two Komori GL 640 UV/LED 6-color sheetfed presses. This enables us to print on a wide range of media types, such as paper, plastics, and synthetics, catering to the diverse needs of our clients.

About the Position

We are seeking an experienced and motivated Production Manager/Customer Service Representative to join our dynamic team at blithequark. The ideal candidate should possess a deep understanding of job production from start to finish and be capable of thriving in a fast-paced environment with tight deadlines. A positive attitude, strong communication skills, self-motivation, trustworthiness, dependability, and adaptability are essential qualities that we look for in our team members.

Key Responsibilities

• Engineer and manage a wide variety of jobs/projects from start to finish, including interpreting customer requirements, developing and managing timelines throughout the production process, and ensuring quality throughout the process.
• Effectively manage communications with sales representatives, customers, outside services, and internal departments to ensure seamless collaboration and excellent customer service.
• Responsible for ensuring job specifications are clearly communicated to all departments, interpreting customer purchase orders/instructions accurately, and providing clear, detailed instructions to the manufacturing team.
• Demonstrate a basic understanding of all printing departments, including:
  • Digital Department
  • Prepress
  • Press Room
  • Bindery
  • Shipping
  • Mailing
• Manage jobs to estimated costs and ensure each is handled in the most cost-efficient manner, optimizing resources and minimizing waste.
• May include other duties as assigned by the management team, requiring flexibility and a willingness to adapt to changing priorities.

Essential Qualifications

To be successful in this role, you should possess the following skills and qualifications:

• Must be detail-oriented and have strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong communication skills (verbal and written), with excellent customer service skills and the ability to build strong relationships with clients and internal stakeholders.
• Strong multi-tasking skills, with the ability to work under tight deadlines in a fast-paced environment and manage multiple projects at one time.
• Ability to manage schedules, meet deadlines, maintain accuracy, and manage costs, with a focus on delivering high-quality results while minimizing expenses.
• Ability to work as a team member and have a positive attitude, with a strong emphasis on collaboration, mutual respect, and open communication.
• Familiarity with MIS systems such as iQuote/ePS and Monarch, with proficiency in Microsoft Outlook and Excel.
• Must understand how to create layouts, with Metrix software knowledge being a plus.
• Knowledge of press parameters, ink coverage, and press layouts and folding signatures, with strong mailing and variable data experience.
• Minimum 5 years of experience in commercial print and direct mail lettershop, with a deep understanding of the printing industry and its best practices.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience with other printing software and systems, such as workflow management tools and customer relationship management (CRM) software.
• Knowledge of postal rules and regulations, with experience in managing direct mail campaigns and ensuring compliance with relevant laws and regulations.
• Certifications or training in printing, customer service, or a related field, demonstrating a commitment to ongoing learning and professional development.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Production Manager/Customer Service Representative, you will have access to:

• Ongoing training and professional development opportunities, including workshops, seminars, and conferences.
• Mentorship and coaching from experienced professionals in the printing industry.
• Opportunities for career advancement, with a focus on promoting from within and recognizing individual contributions and achievements.
• A dynamic and supportive work environment, with a strong emphasis on teamwork, collaboration, and open communication.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. Our team members enjoy:

• A collaborative and dynamic work environment, with a focus on mutual respect, open communication, and teamwork.
• Flexible working hours and a healthy work-life balance, with opportunities for remote work and flexible scheduling.
• Access to state-of-the-art equipment and technology, with ongoing investments in innovation and process improvement.
• A strong emphasis on employee recognition and rewards, with regular celebrations and acknowledgments of individual and team achievements.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive pay based on experience, with opportunities for salary growth and development.
• Paid holidays, vacation days, and sick leave, with a focus on work-life balance and employee well-being.
• 401(k) plan, with employer matching and opportunities for retirement savings.
• Health insurance, dental, and vision coverage, with access to comprehensive benefits and wellness programs.
• Opportunities for professional development and ongoing education, with a focus on career growth and advancement.

Conclusion

If you are a motivated and experienced production manager and customer service representative looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to innovation, customer satisfaction, and employee growth, we offer a dynamic and supportive work environment that is perfect for professionals who are passionate about the printing industry. Join our team and be part of a company that values professionalism, growth, and excellence. Apply now and take the first step towards a rewarding and challenging career at blithequark!