Experienced Customer Service Representative – Retail Sales and Store Operations Support at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing essential products at great values to the communities we serve. As a leading retail chain, we strive to make a positive impact on the lives of our customers by offering a wide range of products at affordable prices. Our mission is to be the preferred shopping destination for our customers, and we are committed to achieving this goal by delivering exceptional customer service, maintaining a clean and well-stocked store environment, and fostering a culture of excellence among our team members.

Job Overview

We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our store team, you will be responsible for providing exceptional service to our customers, assisting them with their shopping needs, and ensuring a safe and secure shopping environment. If you are passionate about delivering outstanding customer service, working in a fast-paced retail environment, and contributing to the success of a dynamic team, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide customer engagement in a positive and approachable manner, ensuring that every customer interaction is friendly, helpful, and respectful.
• Assist in maintaining a clean, well-stocked store for customers during their shopping experience, including stocking shelves, recovering merchandise, and ensuring that the store is tidy and organized.
• Help in the unloading of merchandise from delivery trucks, organize merchandise, and transport merchandise from the stockroom to the sales floor, ensuring that all products are properly stored and displayed.
• Independently stock shelves and recover merchandise in the store, using initiative and judgment to ensure that all products are properly faced and stocked.
• Accurately handle customer funds and process transactions using the POS system, ensuring that all transactions are completed efficiently and accurately.
• Remain constantly aware of customer activity to ensure a safe and secure shopping environment, reporting any incidents or concerns to management promptly.
• Perform all other duties as assigned in order to maintain an effective and profitable store operation, including participating in visual merchandising, store displays, and promotional activities.

Position Requirements

To be successful in this role, you will need to meet the following requirements:

• Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
• Experience: Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments, with a proven track record of delivering exceptional customer service.
• Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
• Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays, with a willingness to adapt to changing store needs and priorities.

Essential Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Customer Focus: A passion for delivering exceptional customer service, with a strong focus on meeting customer needs and exceeding expectations.
• Developing Potential: A willingness to learn and develop new skills, with a commitment to ongoing learning and professional development.
• Results Driven: A strong results-oriented approach, with a focus on achieving sales targets, maintaining store standards, and contributing to the success of the team.
• Strong Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and maintain a clean and organized workspace.
• Communication Skills: Effective communication and interpersonal skills, with the ability to work collaboratively with colleagues, communicate effectively with customers, and provide feedback and support to team members.
• Problem Solving/Decision Making: Strong problem-solving and decision-making skills, with the ability to think critically, make sound judgments, and respond to customer complaints and concerns in a professional and courteous manner.
• Job Knowledge: A strong understanding of retail operations, including store procedures, policies, and protocols, with a commitment to ongoing learning and professional development.
• Relationship Management: Excellent relationship-building skills, with the ability to build strong relationships with customers, colleagues, and management, and to work collaboratively as part of a dynamic team.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs to help you develop the skills and knowledge you need to succeed in your role.
• Ongoing coaching and feedback to help you achieve your goals and develop your career.
• Opportunities for advancement and career progression, with a range of roles and responsibilities available across the organization.
• A supportive and dynamic work environment, with a strong focus on teamwork, collaboration, and mutual respect.

Work Environment and Company Culture

At blithequark, we are proud of our company culture and work environment. As a Customer Service Representative, you will be part of a dynamic and supportive team, with a strong focus on:

• Teamwork and collaboration, with a commitment to working together to achieve our goals and objectives.
• Customer satisfaction, with a strong focus on delivering exceptional customer service and exceeding customer expectations.
• Integrity and honesty, with a commitment to ethical business practices and a strong sense of social responsibility.
• Respect and inclusivity, with a strong focus on diversity, equity, and inclusion, and a commitment to creating a welcoming and inclusive work environment for all team members.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• A competitive hourly rate, with opportunities for advancement and career progression.
• A range of benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• A dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect.
• Opportunities for professional development and career growth, with a range of training and development programs available.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service and contributing to the success of a dynamic team, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a supportive and inclusive team, with a strong focus on teamwork, collaboration, and mutual respect. You will have access to a range of training and development opportunities, and will be part of a company that is committed to the growth and development of its team members. Apply today to join our team and start your career with blithequark!