Experienced Government and Corporate Affairs Customer Service Specialist – Air Travel Solutions and Client Relations Expert

Welcome to blithequark: Where Career Aspirations Meet Endless Possibilities

Imagine a world where your professional growth knows no bounds, and your personal life is enriched by the opportunities you seize. At blithequark, we invite you to embark on a journey that will take you to new heights, literally and figuratively. As a member of our vibrant team, you'll have the chance to explore the globe, hone your skills, and become the best version of yourself. Our mission is to provide unparalleled service, and we're looking for talented individuals like you to join our quest for excellence.

About the Role: Government and Corporate Affairs Customer Service Specialist

This exciting opportunity is part of our Corporate Affairs Team within the Government Affairs Division. As a Government and Corporate Affairs Customer Service Specialist, you will play a vital role in promoting and selling air travel on blithequark, ensuring that our clients receive the highest level of service and support. Your expertise will be instrumental in resolving customer complaints, providing travel information, and communicating effectively with our valued clients.

Key Responsibilities:

• Promote and sell air travel on blithequark, highlighting the benefits and features of our services
• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets with precision and attention to detail
• Answer inquiries regarding general travel information, providing accurate and helpful responses to our clients
• Resolve customer problems in a mutually beneficial manner, demonstrating empathy and a customer-centric approach
• Communicate with customers over the phone, researching passenger complaints, advising on cancelled or delayed flights, and providing updates on new rules, policies, and procedures
• Utilize your knowledge of Native SABRE to efficiently manage customer interactions and resolve issues promptly

Qualifications and Skills:

To succeed in this role, you'll need to possess a unique blend of skills, experience, and personal qualities. We're looking for individuals who are passionate about delivering exceptional customer service, working in a fast-paced environment, and continuously learning and growing.

Essential Qualifications:

• Bachelor's degree in a relevant field or equivalent experience/training
• Proven experience in customer service, sales, or a related field, with a focus on air travel or hospitality
• Excellent leadership, organizational, and customer contact skills, with the ability to demonstrate empathy and understanding
• Knowledge of Native SABRE or similar systems, with the ability to learn and adapt quickly
• Strong problem-solving skills, with the ability to think creatively and outside the box
• High level of initiative, good judgment, and dependability, with a strong work ethic and commitment to excellence

Preferred Qualifications:

• Previous experience in government and corporate affairs, with a focus on air travel or related industries
• Advanced knowledge of air travel regulations, policies, and procedures
• Fluency in multiple languages, with the ability to communicate effectively with diverse client groups
• Experience with customer relationship management (CRM) software or similar systems

Career Growth and Development:

At blithequark, we're committed to helping our team members grow and develop their careers. As a Government and Corporate Affairs Customer Service Specialist, you'll have access to a range of training programs, workshops, and mentorship opportunities designed to enhance your skills and knowledge. Our goal is to help you achieve your full potential and advance your career in a dynamic and supportive environment.

Work Environment and Company Culture:

blithequark is a vibrant and inclusive workplace, where diversity and individuality are celebrated. We believe that our team members are our greatest asset, and we're committed to creating a work environment that is supportive, collaborative, and fun. Our Employee Business Resource Groups are dedicated to connecting our team members with our customers, suppliers, communities, and shareholders, promoting a culture of inclusion and respect.

Compensation and Benefits:

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Travel perks: Explore the world with discounted flights, hotel stays, and other travel benefits
• Health benefits: Access to comprehensive health, dental, prescription, and vision benefits, with virtual doctor visits and flexible spending accounts
• Wellness programs: Take advantage of our wellness initiatives, including fitness classes, mental health support, and employee assistance programs
• 401(k) program: Start saving for your future with our employer-matched 401(k) program
• Professional development opportunities: Enhance your skills and knowledge with our training programs, workshops, and mentorship opportunities

Conclusion:

If you're passionate about delivering exceptional customer service, working in a dynamic environment, and advancing your career, we invite you to join our team at blithequark. As a Government and Corporate Affairs Customer Service Specialist, you'll play a vital role in promoting and selling air travel, resolving customer complaints, and providing outstanding support to our valued clients. Apply now to take the first step in an exciting new chapter in your career, and discover the endless possibilities that await you at blithequark.