Experienced Aeroderivative Customer Service Leader for Power Generation Solutions - Texas Location

Introduction to blithequark

At blithequark, we are driven by a passion for innovation and a relentless pursuit of excellence in the power generation industry. As part of our commitment to providing more advanced, cleaner, and efficient power solutions, we are seeking an experienced Aeroderivative Customer Service Leader to join our team in Texas. This role is a unique opportunity to make a significant impact on our customers' businesses and contribute to the growth and success of blithequark.

About the Role

As our Aeroderivative Customer Service Leader, you will serve as the primary liaison between internal and external organizations and our assigned customers. Your key responsibility will be to own the customer relationship, foster strong relationships, and contribute to the overall business strategy. You will be the single point of contact for our customers, managing customer communication and relationships, and driving customer portfolio growth.

Key Responsibilities

• Foster and develop strong relationships with customers as the single point of contact for customers
• Manage customer communication and relationships
• Responsible for customer portfolio and growth
• Establish contact to provide on-going technical and business support to assigned customers
• Develop and own site customer communication plan, coordinate regular blithequark/Customer reviews to review existing and new blithequark products/services that could provide value for the customer
• Oversee PS warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and blithequark
• Develop outage scope/communicating scope to FieldCore/blithequark
• Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
• Manage the Outage 360 process and processing of Change Orders
• Lead direction for all emergent/forced outage resolution
• Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes
• Responsible for all customer invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the blithequark network
• Own contract leadership and fulfillment including all project deliverables and understanding the Terms & Conditions /contract requirements such as LD/Bonus structure, injection of new technology to maximize
• Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
• Manage Digital and Total plant solutions agreements and coordinate with functional groups

Qualifications and Requirements

To be successful in this role, you will need to have a strong educational foundation and significant experience in the power generation industry. The minimum requirements include:

• Bachelor's Degree from an accredited University or College (OR a High School Diploma / GED with an additional 5 years of experience in power generation industry OR Associates degree with 8+ years of experience in a power generation industry)
• Minimum of 5-7 years of experience within the power plant /or contract performance management /and Technical Field Outage management expertise

Desired Characteristics

In addition to the minimum requirements, we are looking for candidates with the following desired characteristics:

• Experience planning and executing outages in ITR organization
• Strong quality background with Black Belt certification
• Strong leadership, P&L financial, and commercial skills
• Team leader in a dynamic, energetic and proactive environment
• Experience working with customer leadership teams
• Demonstrated communication & organizational skills
• Strong oral and written communication skills
• Strong interpersonal skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As an Aeroderivative Customer Service Leader, you will have access to a range of training and development programs, including on-the-job learning and development opportunities. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer service and driving business success.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values diversity, inclusion, and teamwork. We believe in fostering an inclusive culture where everyone feels empowered to do their best work because they feel accepted, respected, and valued. Our company culture is built on a foundation of trust, integrity, and open communication, and we are committed to providing a work environment that is safe, healthy, and supportive.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes a base salary, performance bonus, and a range of benefits, including health insurance, retirement savings, and paid time off. We also provide a range of perks, including flexible working arrangements, professional development opportunities, and access to a range of employee discounts and rewards.

Conclusion

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Aeroderivative Customer Service Leader role at blithequark. This is a unique opportunity to join a dynamic and innovative company that is committed to delivering exceptional customer service and driving business success. With a competitive compensation package, opportunities for growth and development, and a supportive and inclusive company culture, this role has everything you need to succeed and thrive in your career.