Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Technology and Innovation at blithequark

Welcome to blithequark: Where Innovation Meets Customer Satisfaction

At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-driven individuals who believe in the power of listening and learning. Our team is dedicated to delivering exceptional customer experiences, driving innovation, and making a positive impact in the world. If you're looking for a career where you can share your ideas, grow, and thrive, you're in the right place.

About the Role: Customer Sales and Service Representative

We're looking for a talented and enthusiastic Customer Sales and Service Representative to join our team. As a key member of our customer-facing team, you will deliver exceptional customer experiences, provide superior sales and customer service skills, and drive business growth through technology and innovation. With your passion for technology and customer satisfaction, you will be the go-to person for our customers, providing them with tailored solutions and support to meet their needs.

Key Responsibilities:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Responding to requests from customers about blithequark products and services.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Managing various systems and work tools while engaging on the phone with customers.

What We're Looking for in a Candidate:

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener, able to understand customer needs, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and be able to juggle multiple priorities. Your empathy and communication skills should enable you to diffuse sensitive situations, and you should be driven to provide exceptional customer service.

Essential Qualifications:

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Preferred Qualifications:

• Proven track record of meeting sales goals and building customer relationships.
• Experience working in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.

Career Growth Opportunities and Learning Benefits:

At blithequark, we believe in investing in our employees' growth and development. As a Customer Sales and Service Representative, you will have access to training and development programs, mentorship, and career advancement opportunities. You will be able to craft your own path to greatness, whether you think in code, words, pictures, or numbers.

Work Environment and Company Culture:

Our work environment is dynamic, innovative, and customer-centric. We believe in empowering our employees to take ownership of their work and provide them with the tools and resources they need to succeed. Our company culture is built on the values of innovation, customer satisfaction, and teamwork. We come together to celebrate our successes and support each other through challenges.

Compensation, Perks, and Benefits:

We offer competitive compensation, benefits, and perks to our employees. Our benefits package includes health insurance, retirement plans, and paid time off. We also offer opportunities for professional growth and development, recognition and rewards for outstanding performance, and a fun and dynamic work environment.

Conclusion:

If you're looking for a career where you can make a difference, grow, and thrive, we encourage you to apply for the Customer Sales and Service Representative role at blithequark. We're looking for talented and enthusiastic individuals who share our passion for innovation, customer satisfaction, and teamwork. Don't miss this opportunity to join our team and start your journey to greatness.

Apply now and become a part of the blithequark team!