Experienced Customer Service Representative - Remote Opportunity in Iowa for a Dynamic and Supportive Team at blithequark

Introduction to blithequark

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With more than 410,000 inspired and passionate people speaking more than 300 languages, we are a dynamic and diverse team that is committed to making a positive impact.

Benefits of Working with blithequark

At blithequark, we believe in taking care of our employees and providing them with the tools and resources they need to succeed. Some of the benefits of working with us include:

• Paid Training: We invest in our employees' growth and development, providing comprehensive training to ensure they have the skills and knowledge needed to excel in their roles.
• Competitive Wages: We offer competitive wages that reflect our employees' value to our organization.
• Full Benefits: Our employees enjoy a range of benefits, including medical, dental, vision, 401k, and more.
• Paid Time Off: We believe in work-life balance and provide our employees with paid time off to relax and recharge.
• Employee Wellness and Engagement Programs: We are committed to creating a positive and supportive work environment, with programs and initiatives that promote employee wellness and engagement.

Who We Are and What We Do

At blithequark, we make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We help companies adapt quickly to changing needs, and we are inspired to deliver only the best in all that we do. As a Customer Service Representative, you will be a key contributor to our team, fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns.

Responsibilities

As a Customer Service Representative at blithequark, your responsibilities will include:

• Handling and Responding to Customer Inquiries: You will be the eyes and ears for our team, providing excellent customer service through active listening and responding to customer inquiries in a timely and professional manner.
• Providing Excellent Customer Service: You will work with confidential customer information and treat it sensitively, aiming to resolve issues on the first call by being proactive and communicating effectively with customers.
• Resolving Issues and De-escalating Conflicts: You will calmly attempt to resolve and de-escalate any issues that may arise, escalating interactions when necessary and appropriate.
• Tracking and Reporting: You will track all call-related information for auditing and reporting purposes, providing feedback on call issues and upselling when required.

Qualifications

We are looking for fearless and inspired individuals who are passionate about delivering exceptional customer service. To be successful in this role, you will need:

• Ability to Work Remotely: You must be able to work remotely in a virtual team environment, with a reliable internet connection and a clean and quiet workspace.
• Customer Service Experience: We prefer candidates with at least 6 months of customer service experience, although this is not essential.
• Strong Communication Skills: You must have excellent oral and written communication skills, with the ability to navigate Windows operating systems and type at a speed of 25 wpm.
• Problem-Solving Skills: You must have logical problem-solving skills, with the ability to prioritize work and manage your time effectively.
• High School Graduate or GED: You must have a high school diploma or equivalent.

Work from Home Requirements

To work from home with blithequark, you will need to meet the following internet connection requirements:

• Minimum Download Speed: 12.0 Mbps
• Minimum Upload Speed: 3.0 Mbps
• ISP Requirements: Your internet service provider must have no packet loss and a ping under 50ms.
• Proof of Internet Speed: You will need to provide proof of your internet speed.
• Clean and Quiet Workspace: You must have a clean and quiet workspace that is free from distractions.

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We believe that our employees are our greatest asset, and we invest in their development through training, mentoring, and career advancement opportunities. Whether you are looking to progress in your current role or move into a new area of the business, we will support you every step of the way.

Company Culture and Values

At blithequark, we are proud of our company culture and values. We believe in creating a positive and supportive work environment that is conducive to happiness and a healthy work-life balance. We are committed to diversity and inclusion, and we welcome applications from candidates from all backgrounds. Our values include:

• Respect: We respect our employees, customers, and communities, and we strive to create a positive and inclusive work environment.
• Integrity: We are honest and transparent in all that we do, and we operate with the highest level of integrity.
• Excellence: We strive for excellence in everything we do, and we are committed to delivering exceptional customer service and results.

Compensation and Benefits

At blithequark, we offer a competitive compensation and benefits package that reflects our employees' value to our organization. Our benefits include paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs. We also offer opportunities for career growth and development, as well as a positive and supportive work environment.

Conclusion

If you are a motivated and inspired individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Service Representative, you will be a key contributor to our team, providing excellent customer service and support to our clients. With a competitive compensation and benefits package, opportunities for career growth and development, and a positive and supportive work environment, this is a great chance to join a dynamic and diverse team and take your career to the next level. Apply now to become a part of the blithequark team!