Experienced Government and Corporate Affairs Customer Service Specialist – Air Travel Solutions and Client Relations Expert

Welcome to blithequark: Where Career Aspirations Meet Endless Possibilities

Imagine a career where every day presents an opportunity to explore new horizons, grow professionally, and become the best version of yourself. At blithequark, we invite you to embark on a journey that combines personal and professional fulfillment, where you'll tackle challenges with flexibility and poise, acquire new skills, and advance your career while enjoying the ride. Our mission is to enrich both your personal and work life, and we're excited to have you on board!

About the Role: Government and Corporate Affairs Customer Service Specialist

This position is an integral part of the Corporate Affairs Team within the Government Affairs Division at blithequark. As a Government and Corporate Affairs Customer Service Specialist, you will play a vital role in promoting and selling air travel on blithequark, ensuring that our customers receive exceptional service and support. Your expertise will be crucial in resolving customer complaints, providing travel information, and communicating new rules, policies, and procedures that affect our clients.

Key Responsibilities:

• Promote and sell air travel on blithequark, leveraging your knowledge of our services and products to meet customer needs.
• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets, ensuring accuracy and efficiency in all transactions.
• Answer inquiries regarding general travel information, resolving customer problems in a mutually beneficial manner and providing exceptional customer service.
• Communicate with customers over the phone, researching passenger complaints, advising on cancelled or delayed flights, and providing timely updates and solutions.
• Communicate new rules, policies, and procedures that would affect customers, ensuring that they are well-informed and prepared for any changes.

Qualifications and Skills:

To succeed in this role, you'll need a combination of education, experience, and skills that demonstrate your ability to provide exceptional customer service, work effectively in a team, and adapt to changing situations.

Minimum Qualifications:

• Bachelor's degree in a relevant field or equivalent experience/training.
• Preferred qualifications include experience in customer service, sales, or a related field, with a strong understanding of the air travel industry.

Essential Skills and Competencies:

• Ability to demonstrate excellent leadership, organizational, and customer contact skills, with a strong focus on providing exceptional customer service.
• Knowledge of Native SABRE or similar systems, with the ability to learn and adapt to new technologies.
• Ability to be resourceful and creative in immediate problem resolution, thinking critically and outside the box to resolve customer complaints and issues.
• Ability to demonstrate a high level of initiative, exercise good judgment, and be dependable in a fast-paced environment.
• Satisfactory attendance required, with a commitment to being punctual, reliable, and dedicated to your role.

Career Growth and Development:

At blithequark, we're committed to helping you grow and develop in your career. We offer a range of training programs, workshops, and opportunities for advancement, ensuring that you have the skills and knowledge you need to succeed. Our goal is to help you become the best version of yourself, both personally and professionally, and we're excited to support you on your journey.

Work Environment and Company Culture:

At blithequark, we pride ourselves on our inclusive and diverse workforce, where everyone is valued and respected. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. We're committed to making blithequark a great place to work, where you can be yourself, grow your career, and feel a sense of pride and satisfaction in your work.

Compensation, Perks, and Benefits:

At blithequark, we offer a competitive compensation package, including a range of perks and benefits that are designed to support your well-being and quality of life. These include:

• Travel perks: Explore the world with discounted travel rates, and enjoy the opportunity to visit new destinations and experience different cultures.
• Health benefits: Access to comprehensive health, dental, prescription, and vision benefits, with virtual doctor visits, flexible spending accounts, and more.
• Wellness programs: Take advantage of our wellness programs, which provide you with the tools, resources, and support you need to be the best version of yourself.
• 401(k) program: Available upon hire, with employer contributions to your 401(k) program available after one year, helping you plan for your future and achieve your long-term goals.

Conclusion:

If you're ready to embark on a new journey, where you can grow your career, develop your skills, and be part of a dynamic and inclusive team, we invite you to apply for the Government and Corporate Affairs Customer Service Specialist role at blithequark. We're excited to meet talented and motivated individuals who share our passion for exceptional customer service, and we look forward to welcoming you to our team. Apply now and take the first step towards an exciting and rewarding career with blithequark!