Experienced Customer Support Executive for Remote Position in the United States – Delivering Exceptional Customer Experiences in a Fast-Paced B2B Marketplace Environment

Introduction to blithequark

Imagine being part of a revolutionary B2B marketplace that is transforming the global diamond industry. At blithequark, we are committed to creating a seamless and transparent experience for our customers, and we are looking for a highly skilled and customer-centric Customer Support Executive to join our team. As a key member of our support team, you will play a vital role in ensuring our customers have an exceptional journey with blithequark. Our platform connects buyers and sellers of diamonds, facilitating the most efficient and cost-effective way to sell and buy diamonds. With a strong foundation built since our launch in 2017, we have grown to a team of 400+ employees worldwide, and we remain true to our founding mission: building the trusted global marketplace for the jewelry industry by delivering modern tools and quantitative ROI.

About the Role

As a Customer Support Executive at blithequark, you will be responsible for answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Your excellent communication skills, problem-solving abilities, and customer-centric approach will make you an invaluable asset to our team. You will collaborate with all departments, making you the glue that binds our organization together. If you are a proactive and forward-thinking individual with a passion for delivering exceptional customer experiences, this is an opportunity to make a real impact in a rapidly evolving industry.

Key Responsibilities

• Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
• Adapt to constant changes in our fast-paced, scale-up environment, and stay ahead of the curve with new product releases, enabling you to deliver the best possible experience to our valued clients.
• You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
• Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, and website bugs.
• Collaborate with internal teams to resolve customer issues and improve overall customer experience.
• Provide feedback and insights to internal teams to help improve processes and procedures.

Essential Qualifications

• Minimum 2 years of experience in online customer support, live chat, and calls.
• Organized and able to multitask across different platforms.
• Proactive and forward-thinking with an assertive nature and ability to be the voice of the customer when communicating internally.
• Excellent cross-functional collaboration skills.
• Strong problem-solving skills with a customer-centric approach.

Preferred Qualifications

• Experience working in a fast-paced, scale-up environment.
• Knowledge of the jewelry or diamond industry.
• Experience with customer support software and tools.
• Strong analytical and problem-solving skills.

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a remote environment. You will be a strong problem solver with a customer-centric approach, able to adapt to constant changes in our fast-paced environment. Your organizational and multitasking skills will enable you to manage multiple customer inquiries and issues simultaneously. Your assertive nature and ability to be the voice of the customer will make you an invaluable asset to our team.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Executive, you will have the opportunity to work in a dynamic and fast-paced environment, with exposure to new products and technologies. You will be able to set your own KPIs, giving you the freedom to drive your personal and team growth. Our company culture encourages collaboration, innovation, and creativity, providing you with the perfect environment to learn and grow. With our unlimited holiday policy and flexible working hours, you will be able to maintain a healthy work-life balance, allowing you to focus on your career goals and aspirations.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and global working environment. Our team is made up of talented and passionate individuals from all over the world, working together to achieve a common goal. Our company culture is built on the principles of collaboration, innovation, and creativity, providing a supportive and inclusive environment for all employees. With our flexible working hours and unlimited holiday policy, you will be able to maintain a healthy work-life balance, allowing you to focus on your career goals and aspirations.

Compensation, Perks, and Benefits

We offer a competitive salary range of $40K - $44K, depending on experience. In addition to your salary, you will be eligible for a range of benefits, including 401k and other perks. Our flexible working hours and unlimited holiday policy will provide you with the freedom to maintain a healthy work-life balance. With our fast-paced and global working environment, you will have the opportunity to work with a talented and passionate team, collaborating to achieve a common goal.

Conclusion

If you are a customer-centric and proactive individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Support Executive at blithequark, you will be part of a dynamic and fast-paced environment, with the opportunity to make a real impact in a rapidly evolving industry. With our commitment to employee growth and development, you will have the opportunity to learn and grow, achieving your career goals and aspirations. Apply now to join our team and be part of the blithequark journey.