Experienced Customer Technical Service Representative for Pet Food Division – Remote Technical Support and Customer Relationship Management

Introduction to blithequark

At blithequark, we pride ourselves on being a leader in the packaging and printing industry, as well as a top educational publishing group in North America. With a rich history dating back to 1976, we have been driving innovation and cultivating a sense of belonging for all our employees. Our company is built on a foundation of expertise, teamwork, and a commitment to creating value for our customers and the environment. As a remote Customer Technical Service Representative for our Pet Food division, you will play a vital role in providing technical support and building strong relationships with our customers.

Job Overview

We are seeking a highly skilled and experienced Customer Technical Service Representative to join our team. As the main technical contact for blithequark customers, you will provide process assistance, material support, and technical problem resolution to ensure the efficient runability of our products in customer facilities. Your expertise will be crucial in solving customer product and machine issues, while building strong relationships with our customer facilities. If you have a passion for technical support, customer service, and the pet food industry, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Act as a liaison between blithequark customers and our manufacturing plants, providing technical support and assistance as needed
• Interface with customers and their employees to provide process assistance for products, including machine parameters and material support
• Respond to customer requests for problem resolution, troubleshooting, and analyzing materials to identify issues
• Work closely with our sales team to respond to customer issues, manage relationships, and recommend alternative product options when authorized
• Troubleshoot potential problems with customers and their employees, documenting issues and resolutions for future reference
• Request lab testing on samples to further identify material issues and test samples on blithequark equipment to identify additional opportunities
• Assist in determining product specifications for customer needs and provide installation, setup, and training on blithequark packaging equipment
• Perform general preventative maintenance, audit, troubleshoot, and repair blithequark packaging equipment as needed
• Travel up to 70% as required to support customer needs and provide on-site technical support
• Other duties as assigned to support the growth and success of blithequark

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in packaging, engineering, or a related field, or comparable work experience in flexible packaging production or maintenance
• 5-10 years of experience in flexible packaging production/maintenance or packaging machine production/maintenance, with a strong preference for experience in the flexible packaging industry and/or meat/cheese/pet food packaging
• Previous experience in a manufacturing organization is preferred, as well as knowledge of the printing and converting industry and equipment
• Strong knowledge of the flexible packaging process from film production through packaging and shipping processes of finished products
• Computer skills, including report writing and Microsoft Office, as well as troubleshooting skills for packaging machines and flexible film interaction and mechanical issues
• A strong mechanical aptitude, with the ability to analyze and resolve machine breakdowns and upset conditions

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working with customers in a technical support role, with a strong focus on building relationships and providing excellent customer service
• Knowledge of industry-specific software and systems, such as packaging design and manufacturing software
• Certifications or training in areas such as packaging engineering, quality control, or customer service
• Experience working in a remote or field-based role, with the ability to work independently and manage time effectively

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong technical skills, with the ability to analyze and resolve complex technical issues
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong problem-solving and troubleshooting skills, with the ability to think critically and outside the box
• Ability to work independently and manage time effectively, with a strong focus on meeting deadlines and delivering results
• Strong attention to detail, with a focus on quality and accuracy in all aspects of work

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Technical Service Representative, you will have access to a range of training and development opportunities, including:

• On-the-job training and mentorship from experienced technical support professionals
• Formal training programs, such as packaging engineering and quality control
• Opportunities for career advancement and professional growth within the company
• A supportive and collaborative work environment, with a focus on teamwork and knowledge-sharing

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a distributed team that values flexibility, autonomy, and open communication. Our company culture is built on a foundation of:

• Respect and inclusivity, with a focus on diversity and equal opportunities
• Collaboration and teamwork, with a emphasis on knowledge-sharing and mutual support
• Innovation and creativity, with a focus on finding new and better ways to do things
• Customer-centricity, with a strong focus on delivering exceptional customer service and support

Compensation, Perks, and Benefits

As a blithequark employee, you will be eligible for a range of compensation, perks, and benefits, including:

• A competitive salary and bonus structure, with opportunities for growth and advancement
• A comprehensive benefits package, including health, life, disability, dental, and travel insurance
• Paid maternity/paternity leave and educational reimbursement, with a focus on supporting work-life balance
• An immediately vested 401k with company match, with opportunities for long-term financial growth and security
• Supplier discounts on various products, with opportunities to save money on everyday items
• A regular full-time position, with a focus on job security and stability
• Participatory management, with opportunities for feedback and input on company decisions and direction

Conclusion

If you are a motivated and experienced technical support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Technical Service Representative for blithequark's Pet Food division, you will play a vital role in providing technical support and building strong relationships with our customers. With a competitive compensation package, comprehensive benefits, and opportunities for growth and advancement, this is an opportunity not to be missed. Apply today to join our team and start creating value with blithequark!