**Experienced Full Stack Product Manager – Conversational AI and Live Chat Support**

Are you a seasoned product manager with a passion for conversational AI and live chat support? Do you have a knack for driving innovation and delivering exceptional customer experiences? If so, we invite you to join blithequark's Talk Abilities group, where we're revolutionizing the way we interact with our customers through cutting-edge artificial intelligence technology. **About blithequark** blithequark is a leading global payments technology company that's been at the forefront of innovation for over a century. Our mission is to make a real difference in people's lives by providing them with the tools and services they need to succeed. We're committed to fostering a culture of inclusivity, diversity, and collaboration, where our employees feel valued, empowered, and inspired to make a meaningful impact. **The Role** As a Senior Associate-Digital Product Manager, you'll play a critical role in shaping the future of conversational AI and live chat support at blithequark. You'll work closely with our cross-functional teams to drive the development and execution of our conversational AI platform, leveraging your expertise in product management, customer experience, and technology to deliver exceptional results. **Key Responsibilities** * Lead the acquisition and integration of continuous product development efforts, defining product requirements that drive customer experience uplift * Influence customer data, conversational analysis, industry trends, and technical expertise to analyze existing solutions and develop future capabilities * Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments * Work with core product teams to define customer stories, guide product definition, and establish comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature planning * Lead customer testing and post-launch sustainment analysis of automation, identifying opportunities to improve the experience * Analyze performance metrics that demonstrate the health of the product and develop clear data-driven product recommendations * Maintain and refine the product backlog, prioritizing customer stories to meet the needs of the end-user while focusing on business value * Support the definition and development of the product strategy, roadmap, and release plan, as well as customer experience **Requirements** * Bachelor's degree in business, computer science, software engineering, or a related field * Strong interest in understanding how things work and the ability to apply that knowledge to create connections and find opportunities with an entrepreneurial mindset and bias towards action * Passion for excellent products and services, with the ability to empathize with customers and articulate product functionality * Proven self-starter with the ability to manage multiple priorities and projects * Strong written and verbal communication skills, as demonstrated by the ability to convey new and complex information with brevity and clarity * Forward-thinking "growth mindset" with an emphasis on innovation trends and emerging industry/space best practices **Commitment** * Mentally Inquisitive: You ask why, you investigate, you're not afraid to share your thoughts. You're comfortable with ambiguity, a desire to learn, and a seeker of new challenges. * Significant Communicator: You can communicate complex ideas clearly, regardless of your audience. * Do-er: You're biased towards action; you try things and aren't afraid to fail. You can navigate obstacles and stay focused on your objectives. * Student: You have a desire to learn new things or new technologies, while showing humility when it's time to ask for help. **What We Offer** * Competitive base salary * Extra incentives * 6% company match on retirement savings plan * Free financial education and financial wellness support * Comprehensive medical, dental, vision, life, and disability benefits * Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex * 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy * Free access to on-site health centers set up with medical professionals and specialists (dependent on location) * Free and confidential counseling support through our Solid Personalities program * Career advancement and training opportunities **About Our Culture** blithequark is an equal opportunity employer and an affirmative action employer. We're committed to fostering a culture of inclusivity, diversity, and collaboration, where our employees feel valued, empowered, and inspired to make a meaningful impact. **Work Environment** blithequark is a global company with a diverse and dynamic work environment. We're committed to providing our employees with the tools and resources they need to succeed, while also promoting a healthy work-life balance. Our Amex Flex program offers flexible work arrangements and schedules, allowing our employees to work from home, in the office, or a combination of both. **How to Apply** If you're a motivated and experienced product manager with a passion for conversational AI and live chat support, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, benefits, and career advancement opportunities. Apply for this job