Experienced Customer Service Representative – Delivering Heart-Driven Support in a Dynamic and Inclusive Environment at blithequark

Introduction to blithequark

At blithequark, we share a singular, clear purpose: Bringing our heart to every moment of our customers' healthcare journeys. This purpose guides our commitment to delivering improved, human-driven healthcare for a rapidly changing world. As a leading organization in the private industry, we strive to make healthcare more personalized, convenient, and affordable. Our mission is built on the foundation of our Heart At Work Behaviors, which empower every individual who works at blithequark to feel valued and supported in their role.

Job Overview

We are currently seeking a highly skilled and compassionate Customer Service Representative to join our team in Monroeville, USA. As a Customer Service Representative at blithequark, you will have the opportunity to make a meaningful difference in the lives of our customers by providing heart-driven support and delivering exceptional service. You will be responsible for handling inbound calls, answering questions, and resolving issues related to pharmacy benefit plans, medication coverage, and mail-order solutions.

Key Responsibilities:

• Respond to customer inquiries and concerns in a patient, supportive, and professional manner
• Provide accurate and timely information to customers regarding their pharmacy benefit plans, medication coverage, and mail-order solutions
• Resolve customer complaints and issues in a fair and respectful manner
• Utilize computer applications and systems to access customer information, process transactions, and troubleshoot issues
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Participate in ongoing training and development programs to enhance knowledge and skills

Qualifications and Requirements

To be successful in this role, you will need to possess the following essential qualifications:

• Bachelor's degree or equivalent experience
• At least 1 year of experience in a customer-facing role, such as call center, retail, customer service, hospitality industry, or military experience
• Proficiency in Windows-based applications and computer systems
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations

Preferred Qualifications:

• Ability to issue tackle in a positive, helpful way
• Open to connecting with customers in a patient, supportive way that demonstrates a genuine concern for improving the customer's quality of life
• Reliability and consistency with scheduling principles
• Ability to show patience and empathy and express confirmation and confidence
• Solid customer service skills, including courteous phone behavior and excellent professionalism
• Solid oral, written, and relational skills

Career Growth and Development Opportunities

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, including up to 6 weeks of on-site training, as well as ongoing coaching and mentoring. You will also have opportunities to advance your career within the organization and explore different roles and responsibilities.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse work environment. We strive to create a culture that values and respects the unique perspectives and contributions of all employees. Our Heart At Work Behaviors are at the core of everything we do, and we empower our employees to bring their hearts to work every day. We are an equal opportunity employer and welcome applications from diverse candidates, including those with military experience.

Compensation and Benefits

We offer a competitive salary range of $20 - $30 per hour, as well as a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. We also provide a range of perks and incentives, including opportunities for professional development, recognition and reward programs, and a dynamic and supportive work environment.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will have the chance to make a meaningful difference in the lives of our customers and contribute to the success of our organization. Join our team and bring your heart to work every day!