Experienced Scheduling and Customer Services Agent – Virtual Sales Support and Client Relationship Management

Welcome to blithequark: Where Exceptional Customer Experiences Meet Innovative Sales Solutions

At blithequark, we pride ourselves on being a pioneering force in the virtual sales and customer service landscape. Our team of highly skilled and dedicated professionals, known as "Perceptionists," play a vital role in helping our clients grow their businesses by providing top-notch sales support and exceptional customer experiences. As a leader in the industry, we are committed to delivering personalized and helpful interactions that build trust, confidence, and long-lasting relationships with our clients.

About the Role: Scheduling and Customer Services Agent

We are currently seeking an experienced and results-driven Scheduling and Customer Services Agent to join our dynamic team. As a Perceptionist, you will be the face and voice of our clients' businesses, working in a fast-paced, technology-rich environment to deliver exceptional sales and customer service experiences. This is a work-from-home position, requiring a strong work ethic, a passion for creating positive first impressions, and a desire to deliver personalized and helpful caller experiences.

Key Responsibilities and Essential Functions:

• Provide exceptional customer service and sales support to clients, responding to inquiries, resolving issues, and building trust and confidence in our business
• Maintain a high level of energy and resilience to maximize performance, working in a proactive and committed manner to resolve customer needs and exceed sales targets
• Utilize active listening skills to quickly determine the nature of objections and respond appropriately, applying technical and professional knowledge to resolve issues and close sales
• Foster a personalized and helpful experience for clients, winning their trust and confidence through exceptional communication and interpersonal skills
• Apply new knowledge and skills quickly, improving skills through practice and demonstrating a growth mindset and commitment to sales and customer service excellence
• Collaborate in a team environment, working closely with colleagues to achieve individual and team goals, and contributing to a positive and healthy work culture
• Understand the importance of attention to detail, maintaining accurate records and providing timely and effective solutions to customer needs

Essential Qualifications:

• Minimum of 4 years of sales or customer service experience required, with a proven track record of meeting individual and team goals
• Results-driven and committed to meeting sales targets, with a strong focus on delivering exceptional customer experiences
• Strong PC and problem-solving skills, with the ability to learn technical and professional knowledge quickly
• Strong verbal and written communication skills, with excellent interpersonal and active listening skills
• Office experience in industries such as home inspection, carpet cleaning, maid service, or handyman is a plus, but not required

Preferred Qualifications:

• Experience working in a virtual or remote environment, with a strong ability to work independently and manage time effectively
• Knowledge of sales and customer service software, including CRM systems and helpdesk platforms
• Experience working in a fast-paced, technology-rich environment, with a strong ability to adapt to changing circumstances and priorities

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to the growth and development of our team members. As a Scheduling and Customer Services Agent, you will have access to ongoing training and development opportunities, including sales and customer service training, technical skills development, and leadership and management training. We also offer a range of career advancement opportunities, including promotions to senior roles, specialized training and development programs, and opportunities to work on high-profile client accounts.

Work Environment and Company Culture:

At blithequark, we pride ourselves on our positive and healthy work culture. We believe in fostering a collaborative and supportive work environment, where team members feel valued, respected, and empowered to succeed. Our company culture is built on a foundation of trust, integrity, and excellence, and we are committed to delivering exceptional results for our clients and our team members.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including a monthly incentive potential, attendance and retention bonuses, paid time off, and eligibility for medical, dental, and vision insurance. We also offer a range of perks and benefits, including flexible working hours, remote work options, and access to ongoing training and development opportunities.

Conclusion:

If you are a motivated and results-driven sales and customer service professional, with a passion for delivering exceptional customer experiences and building long-lasting relationships, we encourage you to apply for this exciting opportunity. As a Scheduling and Customer Services Agent at blithequark, you will be part of a dynamic and innovative team, working in a fast-paced and technology-rich environment to deliver personalized and helpful sales and customer service experiences. Apply now to join our team and take the first step towards an exciting and rewarding career in sales and customer service.