Experienced Customer Service Representative – Sales and Customer Acquisition Specialist (Hybrid Role)

Introduction to blithequark

Imagine being part of a global leader in communications and technology, where your voice can make a difference in people's lives. At blithequark, we are pioneers in making connections, and our story began nearly 150 years ago with the invention of the telephone. Since then, we have been at the forefront of innovation, bringing families, communities, and businesses together with the products and services they need to thrive every day. As a member of our team, you will have the opportunity to redefine customer service, creating meaningful connections with each customer and introducing them to the latest technology, services, and offers.

Job Overview

This hybrid position is based at our 221 Venture Way, Lafayette, LA, 70507 location, where you will work in the center 3-4 days a week and remotely from home 1-2 days a week. As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you will be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. Your daily interactions will include handling customer inquiries, resolving issues, and explaining bills and product features clearly. You will work a flexible 40-hour per week schedule, which may include nights and weekends, and will receive paid training to ensure your success in this role.

Key Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment, providing timely and effective solutions to their inquiries and concerns.
• Accurately resolve issues related to service, billing, payments, and collections, ensuring that customers are satisfied with the outcome.
• Explain bills and product features clearly, ensuring that customers understand the value of our services and products.
• Troubleshoot basic problems and seek higher support if needed, ensuring that customers receive the best possible solution to their issues.
• Build customer confidence and loyalty by resolving issues efficiently and effectively, and by providing personalized support and recommendations.
• Support various customer inquiries, including technical issues, and provide solutions that meet their needs and exceed their expectations.

Essential Qualifications

To be successful in this role, you will need to possess a strong customer focus, a solid work ethic, and excellent problem-solving skills. You will need to be adaptable, able to work in a fast-paced environment, and have attention to detail. Additionally, you will need to have excellent communication and interpersonal skills, with the ability to build rapport with customers and provide personalized support.

Preferred Qualifications

While not essential, it would be beneficial to have experience in customer service, sales, or a related field. You will also need to have a high school diploma or equivalent, and be able to work a flexible schedule, including nights and weekends. If you have experience working in a call center or retail environment, this would be an asset, as would any certifications or training in customer service or sales.

Skills and Competencies

To succeed in this role, you will need to possess a range of skills and competencies, including:

• Strong customer service skills, with the ability to provide personalized support and recommendations.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and provide effective solutions to their inquiries and concerns.
• Problem-solving skills, with the ability to troubleshoot basic problems and seek higher support if needed.
• Adaptability, with the ability to work in a fast-paced environment and adapt to changing circumstances.
• Attention to detail, with the ability to accurately resolve issues and provide effective solutions to customers.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Premier Service Consultant, you will have access to a range of training and development opportunities, including paid training, mentorship programs, and career advancement opportunities. You will also have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With blithequark, the possibilities are endless, and you will have the opportunity to take your career to the next level.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. We believe in fostering a culture of diversity, equity, and inclusion, where everyone feels valued and respected. Our employees are our greatest asset, and we are committed to providing a work environment that is supportive, collaborative, and empowering. As a member of our team, you will be part of a dynamic and innovative organization that is shaping the future of communications and technology.

Compensation, Perks, and Benefits

As a Premier Service Consultant at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• A competitive hourly rate, with the opportunity to earn up to $3000/monthly in additional commission if all sales goals are met.
• Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark home phone.
• A tuition reimbursement program, to support your ongoing education and development.
• Paid time off and holidays, with the opportunity to earn additional paid time off based on your bargaining group.
• Medical, dental, and vision coverage, to support your physical and mental well-being.
• A 401(k) plan, to support your retirement savings and financial security.
• Additional sick leave beyond what state and local law require, to support your health and well-being.
• Adoption reimbursement, disability benefits, and life and accidental death insurance, to support your financial security and well-being.
• Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal programs.
• Employee assistance programs, to support your mental health and well-being.
• Extensive employee wellness programs, to support your physical and mental health.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role at blithequark. As a Premier Service Consultant, you will have the opportunity to make a real difference in the lives of our customers, while also developing your skills and advancing your career. With our commitment to innovation, diversity, and inclusion, blithequark is the perfect place to take your career to the next level. Apply today and join our team of dedicated and passionate professionals who are shaping the future of communications and technology!