Experienced Customer Service Representative – Remote Work Opportunity with Blithequark

Introduction to Blithequark

Are you ready to discover a world of possibilities, both at work and throughout your free time? Join the blithequark family, and you'll travel the world, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll address challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to complement both your personal and work life and hop on board! At blithequark, we believe in creating an environment where our employees can thrive, grow, and succeed. Our company culture is built on the principles of inclusion, diversity, and respect, and we strive to make a positive impact on the communities we serve.

Why You'll Love This Job

This role is a member of the Payments and Digital Strategy team in the blithequark Credit Union. The position is responsible for daily functions related to check processing, item processing, direct bills, and fund transfers at blithequark Credit Union. As a Customer Service Representative, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and making a difference in the lives of our customers.

Key Responsibilities

• Complete data entry and balancing functions
• Coordinate return items with members, doors vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
• Work member cases/sports assigned
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, report, and make necessary GL, account changes and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information
• Communicate with the vendor to process fund transfers
• Understand and be familiar with outgoing and incoming fund transfer laws
• Deposit check returns, research member back checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, foreign collections, and legal fees

Essential Qualifications

To be successful in this role, you will need:

• High school diploma or GED
• Intermediate Excel and Word skills
• Previous customer/member service experience (preferred)
• Previous banking or Credit Union experience (preferred)
• Episys/Symitar and processing wires (preferred)

Skills and Competencies

The ideal candidate will possess:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or training and hands-on use of the software
• Ability to work extended hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high-volume pressure
• Ability to cross-train and perform any role assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organizational skills and attention to detail
• Ability to maintain excellent performance and attendance

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development programs, mentorship opportunities, and career advancement possibilities. Our goal is to help you achieve your full potential and succeed in your career.

Work Environment and Company Culture

Our work environment is dynamic, supportive, and inclusive. We believe in fostering a culture of respect, empathy, and open communication. Our employees are our greatest asset, and we strive to create a workplace where everyone feels valued, appreciated, and empowered to contribute their best work.

Compensation, Perks, and Benefits

We offer a competitive salary range of $22-35 per hour, as well as a comprehensive benefits package that includes:

• Travel perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network
• Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well
• Wellness programs: We want you to be the best version of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need
• 401(k) program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) plan are available after one year
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Conclusion

If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and being part of a dynamic team, we encourage you to apply for this exciting opportunity. At blithequark, we value diversity, inclusion, and respect, and we're committed to creating a workplace where everyone can thrive. Don't miss out on this chance to join our team and take your career to new heights. Apply now and become a part of the blithequark family!