Experienced HR Shared Services Representative – Customer-Focused Professional for blithequark's Global Team

Introduction to blithequark

blithequark is the world's leading streaming entertainment provider, offering a vast array of TV series, documentaries, feature films, and mobile games to over 236 million paid memberships in more than 234 countries. Our members enjoy the freedom to watch as much as they want, anytime, anywhere, on any internet-connected screen, with the ability to play, pause, and resume watching without advertisements or commitments. As a pioneer in the entertainment industry, blithequark is committed to delivering exceptional customer experiences and fostering a culture of innovation, collaboration, and excellence.

Job Overview

We are seeking an experienced and customer-focused HR Shared Services Representative to join our team at blithequark. As a key member of our HR Shared Services team, you will serve as the primary point of contact for all HR inquiries, providing timely and effective support to our employees and stakeholders. Your expertise in HR operations, customer service, and stakeholder management will enable you to deliver exceptional results, drive process improvements, and contribute to the success of our global organization.

Key Responsibilities

• Ensure the accuracy of employee data through the management of employee forms and processes, leveraging your attention to detail and analytical skills to maintain data integrity and compliance.
• Collaborate with our local and global talent teams to identify solutions and resolve employee issues in a timely and efficient manner, utilizing your excellent communication and stakeholder management skills to build strong relationships and drive results.
• Support the development and implementation of HR initiatives and programs that impact all employees, ensuring seamless execution and minimal disruption to our business operations.
• Research and implement new tools and technologies that can simplify, optimize, and automate work across our Talent organization, staying up-to-date with industry trends and best practices to drive innovation and excellence.
• Contribute to the creation, writing, and maintenance of our HR knowledge base for employees, ensuring that our internal resources are accurate, relevant, and easily accessible.
• Assist with the analysis, intake, and operationalization of new employee services, from pre-hire to offboarding, leveraging your project management skills to drive efficient and effective processes.
• Perform system and testing audits as requested to ensure data accuracy, integrity, and functionality, analyzing and documenting results and discrepancies to identify areas for improvement.

Essential Qualifications

To be successful in this role, you will possess the following essential qualifications:

• Demonstrated expertise with the Workday HCM tool, including Mass Uploads (EIB) and data management.
• Proven project management, communication, and customer service skills, with the ability to work independently and proactively in a fast-paced environment.
• Strong analytical skills, including intermediate to advanced proficiency in sheets/excel, with the ability to analyze complex data sets and drive insights.
• A strong interest in HR and talent management, with a passion for delivering exceptional customer experiences and driving business results.
• Ability to troubleshoot and resolve complex problems using rigorous logic and methodologies, with a focus on finding creative solutions and driving process improvements.
• A degree in HR, Business, IT, or a related field is preferred, although not required, with relevant experience in HR operations, talent management, or a related field.

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be considered an asset:

• Experience as a Workday Data Analyst, HR Generalist, or in a related role, with a deep understanding of HR operations and talent management principles.
• Familiarity with Zendesk ticketing system, with experience in using technology to drive customer service excellence and process efficiency.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement, learning, and professional development. As an HR Shared Services Representative, you will have access to:

• Comprehensive training and onboarding programs to ensure your success in the role.
• Ongoing professional development opportunities, including workshops, webinars, and conferences to stay up-to-date with industry trends and best practices.
• Cross-functional collaboration and networking opportunities to build relationships and drive business results.
• Performance management and feedback processes to support your growth and development, with regular check-ins and coaching to ensure your success.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment, with a culture that values innovation, collaboration, and excellence. As an employee, you can expect:

• A flexible and remote work arrangement, with the ability to work from home and balance your work and personal life.
• A collaborative and supportive team environment, with opportunities for networking and building relationships.
• A culture that values diversity, equity, and inclusion, with a commitment to creating a workplace that is welcoming and inclusive to all employees.
• Access to cutting-edge technology and tools, with the ability to stay up-to-date with industry trends and best practices.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits to support your well-being and success, including:

• A competitive salary and bonus structure, with opportunities for growth and advancement.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• A generous retirement savings plan, with a company match to support your long-term financial goals.
• Flexible paid time off and vacation policies, with the ability to balance your work and personal life.
• Access to exclusive employee discounts and perks, including free streaming services and entertainment benefits.

Conclusion

If you are a customer-focused and results-driven HR professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As an HR Shared Services Representative, you will play a critical role in delivering exceptional customer experiences and driving business results, while enjoying a dynamic and inclusive work environment and a range of perks and benefits. Don't miss out on this opportunity to join our global team and contribute to the success of blithequark – apply today!