**Experienced Patient Customer Service Representative – Remote Work Opportunity**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients? Do you thrive in a fast-paced environment and enjoy learning new skills? If so, we invite you to join blithequark's Patient Customer Service team as a Customer Service Support Representative. In this role, you will play a vital part in resolving patient billing issues, providing innovative solutions, and exceeding customer expectations. At blithequark, we are committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Our team of dedicated professionals is driven by a shared passion for making a difference in the lives of patients and their families. As a valued member of our team, you will have the opportunity to develop new skills, pursue career-building opportunities, and contribute to our mission of improving healthcare outcomes. **About the Role** As a Customer Service Support Representative, you will be responsible for providing exceptional customer service to patients, healthcare providers, and insurance carriers. You will be the primary point of contact for patients with billing inquiries, and your goal will be to resolve their issues efficiently and effectively. You will work closely with our team to develop innovative solutions, improve processes, and exceed customer expectations. **Responsibilities** * Answer 80+ inbound calls per day from patients, healthcare providers, and insurance carriers * Initiate payment plans for patients with outstanding balances * Utilize multiple resources to resolve patient inquiries while on the phone * Maintain performance goals and become proficient with processes after completing a structured training program * Work collaboratively with our team to develop innovative solutions and improve processes **Knowledge, Skills, and Abilities** * Ability to work and learn in a fast-paced environment * Attention to detail and excellent organizational skills * Proficiency navigating multiple computer screens and applications * Alpha-Numeric data entry proficiency * Excellent communication skills and ability to work effectively in a team environment * Ability to manage time and tasks independently while maintaining productivity **Requirements** * High School Diploma or equivalent * Remote work experience and ability to work independently * Previous medical and/or call center experience a plus * Dedicated work-from-home space with reliable internet connection (at least 50 megabytes per second) * Ability to connect equipment to router/modem with Ethernet cord (no satellite internet, Wi-Fi, mobile routers, or mobile hotspot with Ethernet port) **Why Join blithequark?** * Work from home opportunity with flexible scheduling * Quarterly variable bonus potential * Generous paid time off and comprehensive benefits package * Medical, Vision, and Dental Insurance Options * Flexible Spending Accounts * 401(k) and Employee Stock Purchase plans * No Charge Lab Testing * Fitness Reimbursement Program * And many more incentives! **Pay Range** * $15.25-$21.00 per hour or State/Local minimum wage, if higher **Application Window** * Application window closes on December 6, 2024 **Shift and Schedule** * Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST) **Benefits** * Comprehensive benefits package including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan * Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only **Equal Opportunity Employer** * blithequark is proud to be an Equal Opportunity Employer and strives for diversity and inclusion in the workforce * We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual * We are committed to creating a workplace that is inclusive and respectful of all individuals **Accessibility and Accommodations** * If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at blithequark Accessibility **Privacy Statement** * For more information about how we collect and store your personal data, please see our Privacy Statement **Apply Now** * Apply for this exciting opportunity by clicking on the link below: Apply Job! Apply for this job