**Experienced Customer Technology Consultant – Remote**

Join blithequark, a leader in the third-party logistics industry, in a dynamic role that combines technical expertise with exceptional customer service. As a Customer Technology Consultant, you will play a critical part in managing and delivering technical services to support customers across various business units within blithequark. This is an exciting opportunity to leverage your technical skills, business acumen, and passion for innovation to drive business growth and customer satisfaction. **About blithequark** blithequark is a subsidiary of a renowned logistics company, offering a diverse service portfolio that enables commerce for businesses worldwide. With a proven track record of innovation and operational excellence, blithequark takes a consultative approach to optimize logistics processes, implement cutting-edge technology, and drive continuous improvement. By leveraging best practices and its world-renowned network, blithequark delivers leading solutions that provide flexibility, enable scalability, and improve cost-effectiveness for customers. **Our Culture** At blithequark, we value our employees and strive to create a work environment that is inclusive, collaborative, and supportive. We believe in fostering a culture of innovation, creativity, and continuous learning, where our employees can grow and develop their careers. Our strong brand is consistently ranked among the world's most admired and trusted employers, and we take pride in our top-notch leadership team that is dedicated to helping our employees succeed. **Job Summary** The Customer Technology Consultant is responsible for managing and delivering technical services to support customers across various business units within blithequark. This includes managing overall customer programs from an IT perspective, customer relations, service delivery, and performance, as well as projects. The successful candidate will be responsible for overseeing various customer programs, customer relations, projects, and support activities, and will work closely with internal and external customers, corporate IT team members, and other business partners to deliver exceptional results. **Key Responsibilities** * Oversee various customer programs, customer relations, projects, and support activities * Effectively partner with and build solid relations with internal and external customers, corporate IT team members, and other business partners * Provide direction to onsite and remote IT teams that are part of a matrix organization * Manage and act as single point of contact for all phases of software development, production support, and systematic reporting, including planning, analyzing, and assisting in the design of application enhancements, reports, and tools for internal operations and the external customer * Monitor all production support processes and activities, including defect identification and resolution, to meet service levels * Review and monitor all systematic reporting tools relating to summary and detailed billing claims activities, including initial submission, defect resolution, and re-submission events * Maintain comprehensive action item logs and IT metrics package to ensure continuous improvement activities * Work closely with the business owner, acting as subject matter expert on system capabilities, interfaces, and customer touch points * Interface with the customer and the project management team regarding user needs to promote an environment of user cooperation and satisfaction * Analyze, interpret, and summarize data in preparation of statistical and analytical reports, gather and maintain all production and quality audit tracking * Schedule and act as primary facilitator for weekly or as required IT meetings, providing and maintaining products for status, issues, and risks related to program activities * Take an active role in strategic planning activities related to the program * Follow corporate vision, mission, and values in daily activities, following the highest ethical standards in all activities undertaken * Keep current on supply chain technologies, capabilities, and trends **Requirements** * Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field * 6-8 years of relevant experience * Outgoing, action-oriented self-starter who enjoys a fast-paced dynamic environment * Must have knowledge of Microsoft Applications: Word, Excel, PowerPoint, and Project * Working knowledge of Supply chain Systems, specifically middleware applications, client-server applications, versioning software such as CVS, TOAD, and other tools (a strong plus) * Strong business knowledge and understanding in the following areas: Supply Chain applications such as Order Management, Inventory, Manufacturing Execution, or Warehouse Management * Excellent Communication Skills with high degree of verbal and written proficiency, both technical and operational * Use and support of structured processes and techniques * Technical services knowledge and understanding for computing devices in the following areas: New Product Introduction, testing/diagnostics, software/BIOS installation and configuration * Extensive systems integration experience with transactional interfaces * Knowledge of reporting services/applications such as: TibCo, Spotfire, and Oracle BI (a plus) * Knowledge and experience in a SSAE-16/SSAE18 SOC and IT General Controls desired * Knowledge of enterprise hardware platforms such as LINUX, Windows, Oracle relational databases is desired * Manhattan WMS knowledge preferred **Physical/Cognitive Requirements** * Ability to follow policies and procedures * Ability to read, write, and interpret information * Ability to add, subtract, multiply, and divide * Ability to use hands to manipulate, handle, or feel * Ability to sit/walk/stand for up to 8 hours per day * Must possess visual acuity, i.e., close, distance, and color vision, depth perception, and the ability to adjust focus **Compensation and Benefits** * The position pays $73,235.00 - $138,959.00 depending upon experience * blithequark offers a comprehensive benefits package, including health, dental, and vision care coverage, retirement savings, vacation pay, holiday pay, sick time, and life insurance to eligible employees **Equal Opportunity Employer** blithequark, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Reasonable Accommodation** The blithequark Logistics companies are committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact Fxl.talentacquisition@blithequark.com. **How to Apply** If you are a motivated and experienced professional looking for a challenging and rewarding career opportunity, please apply to this position by clicking on the link below: Apply Job! We look forward to hearing from you! Apply for this job