Experienced Customer Service Representative – Nights and Weekends (Full Time) for Live Event Ticketing Exchange at blithequark

Introduction to blithequark and the Live Event Industry

Imagine being part of a dynamic team that powers the excitement of live events, connecting buyers and sellers in a vibrant marketplace. At blithequark, we are passionate about delivering exceptional customer experiences and fostering strong relationships with our valued sellers and customers. As a leader in the live event ticketing exchange, we are seeking a highly skilled and dedicated Customer Service Associate to join our team, working nights and weekends to provide elite service to our clients.

The Opportunity

As a Customer Service Associate at blithequark, you will play a vital role in managing transactions and relationships with our sellers and customers who have placed orders through our exchange. Your primary focus will be on taking calls and responding to emails regarding a broad range of event and order-related questions, ensuring that we provide top-notch service to both our sellers and customers. This is an exciting opportunity to join a fast-paced and growing company, where you will have the chance to develop your skills, grow your career, and be part of a collaborative and supportive team.

Role Expectations and Progression

As you grow and develop in your role as a Customer Service Associate at blithequark, your responsibilities and expectations will evolve over time. Here's a snapshot of what you can expect in your first 30, 90, and 180 days:

• 30 days in:
  • Complete new hire orientation, gaining valuable knowledge and resources about blithequark's operations and the live event industry.
  • Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
  • Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
• 60 days in:
  • Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
  • Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
  • Navigate order queues and determine what requires attention to provide real-time assistance.
• 90 days in:
  • Play an active role in continued learning to advance skill sets necessary for individual and team goals.
  • Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring to the Role

To succeed as a Customer Service Associate at blithequark, you'll need to bring the following skills and qualities:

• Outstanding communication, attention to detail, and organizational skills.
• A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• Interest in the live event space and an eager-to-learn attitude.

Essential and Preferred Qualifications

In addition to the skills and qualities mentioned above, we're looking for candidates who:

• Have a high school diploma or equivalent required; associate's or bachelor's degree preferred.
• Have 1-2 years of customer service experience, preferably in a fast-paced environment.
• Are available to work nights and weekends, with a flexible schedule to accommodate business needs.
• Have excellent computer skills, including proficiency in Microsoft Office and ability to learn new software applications.

Skills and Competencies Required for Success

To excel in this role, you'll need to possess the following skills and competencies:

• Strong problem-solving and analytical skills, with the ability to think critically and outside the box.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with sellers and customers.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and managing time effectively.
• Strong attention to detail, with a focus on accuracy and quality in all aspects of work.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Associate, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth within the company.
• A collaborative and supportive team environment that encourages learning and sharing of best practices.

Work Environment and Company Culture

Our office is located in Coppell, TX, and we offer a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As a Customer Service Associate, you can expect:

• A dynamic and fast-paced work environment that's always evolving and improving.
• A supportive and collaborative team culture that values open communication and transparency.
• Opportunities to participate in company-sponsored events and activities that promote team building and camaraderie.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• A base salary of $40,000, with overtime eligibility and bi-annual bonuses.
• An annual equity grant that gives you a stake in the company's success.
• A comprehensive benefits package that includes medical, dental, and vision coverage, as well as 401(k) matching and paid time off.

Conclusion

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role in a fast-paced environment, we encourage you to apply for the Customer Service Associate position at blithequark. With our commitment to career growth and development, collaborative team culture, and competitive compensation package, we're confident that you'll find a fulfilling and exciting career with our company. Don't miss this opportunity to join our team and contribute to the success of blithequark – apply today!