Experienced Customer Experience Project Manager – Transforming End-to-End Guest Experience through Strategic Program Management and Technology Improvements at blithequark

Introduction to blithequark and the Industry

blithequark has long been renowned for its exceptional guest experience, setting the standard for world-class service in the entertainment and hospitality industry. As a leader in customer experience, blithequark continues to innovate and improve, ensuring that every aspect of a guest's interaction, from planning to execution, is nothing short of magical. The Customer Experience organization at blithequark is dedicated to making the planning process as intuitive and simple as the destination itself, and this role offers a unique opportunity to be part of this transformative effort.

About the Role and Team

The Customer Experience Project Manager position is a critical component of the Customer Experience Strategy ecosystem, focusing on overall program management and the delivery of customer experience-focused technology improvements. Reporting to the Senior Manager Customer Experience Strategy, the successful candidate will support various responsibilities within the ecosystem, driving the implementation of the customer experience roadmap and establishing key achievements. This role requires a deep understanding of customer needs, the ability to navigate complex planning requirements, and a passion for delivering quality service that exceeds guest expectations.

Key Responsibilities

• Support and implement the customer experience roadmap, establishing and delivering on key achievements that drive business results and enhance the guest experience.
• Coordinate projects across multiple partner teams, building and delivering presentations, managing timelines, and leading and supporting forums to ensure seamless collaboration and effective communication.
• Work closely with partners to ensure accurate tracking and measurement, delivering program recaps, benchmarking efforts, and defining success metrics that inform future strategy and improvements.
• Engage with technology and digital professionals to represent blithequark's customer experience priorities, ensuring that technology improvements align with business objectives and guest needs.
• Demonstrate deep expertise in customer experience, constantly monitoring the pulse of the customer and making recommendations for improvements that drive business growth and guest satisfaction.

Essential Qualifications and Skills

To be successful in this role, candidates must possess:

• Three (3)+ years of experience in project management and/or product development, with a proven track record of delivering complex projects and driving business results.
• Ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions, fostering a culture of strategic alliances and partnerships.
• Ability to challenge the status quo while still building strategic alliances/relationships within and outside the blithequark organization, driving innovation and improvement.
• Experience managing a large volume of complex work, prioritizing to ensure results are achieved, and demonstrating a proactive approach to problem-solving in an often ambiguous, fast-paced environment.
• Strong visual presentation building (PPT/Keynote) and delivery skills, with a focus on storytelling and effective communication.
• Understanding of Agile technical practices and testing concepts, with prior experience working with technical product teams.

Preferred Qualifications and Skills

• Bachelor's degree in Business, Project Management, Product Management, or equivalent field preferred, with a strong academic foundation in a relevant discipline.
• Knowledge of blithequark channels is a plus, with a deep understanding of the business and its operations.
• Experience working in a customer-facing environment, with a passion for delivering exceptional guest experiences and driving business growth through customer satisfaction.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, offering a range of career growth opportunities and learning benefits that support professional advancement and personal growth. As a Customer Experience Project Manager, you will have access to:

• Comprehensive training and development programs, designed to enhance your skills and knowledge in customer experience, project management, and leadership.
• Opportunities for career advancement, with a clear path for progression and growth within the organization.
• A dynamic and supportive work environment, with a culture of collaboration, innovation, and continuous improvement.
• Access to a network of experienced professionals, with opportunities for mentoring, coaching, and knowledge-sharing.

Work Environment and Company Culture

At blithequark, we pride ourselves on our unique and dynamic work environment, with a culture that is built on a foundation of excellence, innovation, and guest satisfaction. As a Customer Experience Project Manager, you will be part of a team that is passionate about delivering exceptional guest experiences, with a focus on:

• Collaboration and teamwork, with a culture of open communication and mutual respect.
• Innovation and creativity, with a focus on driving business growth and improvement through customer satisfaction.
• Continuous learning and development, with a commitment to ongoing training and education.
• Recognition and reward, with a range of programs and initiatives that recognize and reward outstanding performance and contributions.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits that support your well-being, lifestyle, and career goals. As a Customer Experience Project Manager, you can expect:

• A competitive salary, with opportunities for bonuses and incentives based on performance.
• A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and planning options.
• A range of perks and discounts, including access to blithequark products and services, as well as exclusive discounts and offers.
• A dynamic and supportive work environment, with a culture of collaboration, innovation, and continuous improvement.

Conclusion

If you are a motivated and experienced project manager, with a passion for customer experience and a drive to deliver exceptional results, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Experience Project Manager, you will be part of a dynamic and supportive team, with a focus on driving business growth and improvement through customer satisfaction. With a range of career growth opportunities, learning benefits, and a competitive compensation package, this role offers the perfect blend of challenge, reward, and fulfillment. Apply now to join our team and be part of the magic at blithequark!