[Remote] Amazon Connect Developer

Note: The job is a remote job and is open to candidates in USA. Ascii Group, LLC is seeking an experienced Amazon Connect Lead Developer to execute the technical design and implementation of Amazon Connect Global Resiliency for their enterprise contact center solutions. The role involves collaborating with cross-functional teams to ensure successful deployment and operation, focusing on scalability, reliability, and security. Responsibilities • Execute on the technical design and implementation of Amazon Connect for customer cloud transformations. • Develop and maintain technical playbooks outlining steps for service outages or degradation, and conduct mock failover exercises to test readiness • Ensure appropriate service quotas for chat and other digital channels • Conduct load testing and validation of ACGR configurations and processes for dual region replication • Work closely with business stakeholders to gather requirements and design solutions • Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation Skills • 2+ years of relevant experience • Deep understanding of Amazon Connect and its architecture • Experience with integration of Amazon Connect with other AWS services • Ability to execute on the technical design and implementation of Amazon Connect for customer cloud transformations • Experience in developing and maintaining technical playbooks for service outages or degradation • Ability to conduct mock failover exercises to test readiness • Ensuring appropriate service quotas for chat and other digital channels • Conducting load testing and validation of ACGR configurations and processes for dual region replication • Collaboration with business stakeholders to gather requirements and design solutions • Utilization of AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation Company Overview • ASCII Group, LLC is a full service provider of comprehensive IT staffing services designed to fulfill the needs of local, regional and global companies. It was founded in 1984, and is headquartered in Farmington, Michigan, USA, with a workforce of 501-1000 employees. Its website is http://asciigroup.com. Company H1B Sponsorship • Ascii Group, LLC has a track record of offering H1B sponsorships, with 3 in 2025, 17 in 2024, 8 in 2023, 15 in 2022, 18 in 2021, 24 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job