Experienced Customer Service Representative – Remote Work Opportunity with blithequark, Delivering Exceptional Customer Experiences and Driving Sales Growth

Introduction to blithequark

At blithequark, we are a global leader in communications and technology, dedicated to connecting people to what matters most. As a member of our team, you will have the opportunity to redefine customer service, creating meaningful connections with each customer and driving sales growth through personalized recommendations of our latest products and services. In this multi-faceted role, you will be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing, and adjustments, as well as advanced technical support.

Job Overview

As a Customer Service Representative at blithequark, you will be the voice of our company, working from the comfort of your own home to deliver exceptional customer experiences. Your goal will be to provide effective and timely resolutions for customers, while also meeting monthly sales goals and driving business growth. You will use creative problem-solving skills to address complex customer questions and concerns, navigating between multiple tools and systems to update customer accounts and maintain records.

Key Responsibilities

• Instill confidence and loyalty in customers through thoughtful listening and effective communication
• Simplify explanations of customer bills, rate plans, and features of blithequark's products and services
• Engage with Tier 3 support, third-party vendors, and suppliers as needed to address issues and provide customer resolution
• Handle wireless local number portability, relocations, combined bill support, after-hours inquiries, and pre-paid service
• Troubleshoot and resolve customer-impacting issues, such as voice and data issues that span multiple networks and interdependent network elements
• Provide support for products and services offered by blithequark, including laptop connect services, air cards, USB devices, and software applications

Essential Qualifications

To be successful in this role, you will need to have:

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
• Ability to work from home with a verified internet service and an established dedicated work area
• Strong problem-solving skills and ability to navigate multiple tools and systems
• Excellent communication and interpersonal skills

Preferred Qualifications

• At least one year of customer service experience
• Call center experience
• Advanced typing/keyboarding skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Paid training and development programs
• Ongoing coaching and feedback to help you achieve your goals
• Opportunities for advancement and career growth within the company
• Access to the latest technology and tools to help you succeed in your role

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a virtual team that is dedicated to delivering exceptional customer experiences. You will have the opportunity to work from the comfort of your own home, with the flexibility to create your own schedule and work environment.

Compensation, Perks, and Benefits

As a Customer Service Representative at blithequark, you will be eligible for:

• Competitive hourly rate
• Opportunity to earn commissions and bonuses
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) plan and tuition reimbursement program
• Paid time off and holidays
• Employee discounts on blithequark products and services

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity to join the blithequark team as a Customer Service Representative. With our comprehensive training program, ongoing support, and opportunities for growth and development, you will have everything you need to succeed in this role and take your career to the next level.

Don't miss out on this opportunity to be part of a dynamic and growing company that is dedicated to delivering exceptional customer experiences. Apply today to join the blithequark team and start your journey to a rewarding and challenging career in customer service!