Experienced Customer Service Representative – Airline Industry Expertise and Exceptional Client Care at blithequark

Introduction to blithequark

Are you ready to explore a world of possibilities, both at work and during your downtime? Join our blithequark family, and you'll venture to the far corners of the planet, develop your skill, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and ease, acquiring new skills and propelling your career while having a great time. Feel free to enhance both your personal and work life and jump on board!

About the Role

The Customer Service Representative collaborates with clients in a courteous, professional, friendly, and expert manner. As a key member of our team, you will provide top-notch service to our customers, ensuring their needs are met and exceeded. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity at blithequark.

Key Responsibilities

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform passenger check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
• Issue vouchers as well as direct contractors for passenger lodging facilities, meals, and transportation; coordinate refuel and refresh
• Perform passenger boarding, including ticket lift as well as ticket lift/check
• Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit lane models
• Operate jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and departure gate announcements
• Convey domestic/international flight records
• Perform passenger service flight close-out procedures
• Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight boarding process
• Perform customer care hands-on training
• Process and complete credit card baggage transactions at counters in the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
• Manage lines at ticket counter stands and ticket counters
• Clear/verify international documents at counter in the ticket counter area and activation stations
• Accept and activate passengers' self-labeled bags at activation stations
• Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
• Perform customer assistance work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have standard and predictable attendance on-site, including meeting any mandatory overtime requirements
• Respond and assist during security and/or emergency situations
• Provide connecting passengers gate information
• Provide quality customer care in a professional manner and in accordance with blithequark's guidelines
• Adhere to company policies, procedures, and performance standards
• Complete job-relevant stages of training
• Comply with applicable laws (e.g., DOT, FAA, TSA)
• Utilize various internal resources/systems, including during customer interactions
• Wear uniform as required by company policy

Essential Qualifications

• Bachelor's degree
• Bilingual language skills required in certain locations
• Valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted access authorization to airport security identification display areas (SIDA), if applicable
• Must be able to obtain appropriate airport authority and/or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to meet company and security requirements
• Must be authorized to work in the U.S.

Preferred Qualifications

• Working knowledge of Saber or other Passenger Service Systems
• Past face-to-face customer service experience
• Experience working in a high-speed environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to various training programs, workshops, and conferences to enhance your skills and knowledge. Our goal is to provide you with the tools and resources necessary to succeed in your role and advance in your career.

Work Environment and Company Culture

blithequark is dedicated to creating a diverse and inclusive work environment that reflects the communities we serve. Our company culture is built on the principles of respect, empathy, and teamwork. We believe that our employees are our greatest asset, and we strive to provide a positive and supportive work environment that allows them to thrive.

Compensation, Perks, and Benefits

As a Customer Service Representative at blithequark, you can expect a competitive salary and benefits package. Our benefits include:

• Medical, dental, prescription, and vision benefits
• Wellness programs and resources to support your physical and mental health
• 401(k) program with company match
• Additional benefits, such as employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will play a critical role in ensuring the satisfaction and loyalty of our customers. Join our team and take the first step towards a rewarding and challenging career in the airline industry. Apply now and become a part of the blithequark family!