**Experienced Customer Service Specialist – Retail Sales and Customer Experience Expert**
Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced retail environments where no two days are the same? If so, we invite you to join blithequark, the nation's largest retailer of used cars, as a Customer Service Specialist. In this role, you will play a vital part in maintaining our reputation for honesty and transparency, ensuring that every customer interaction is a positive and memorable one.
**About blithequark**
At blithequark, we pride ourselves on creating a work environment that is inclusive, diverse, and supportive. Our commitment to promoting diversity and providing training has earned us a spot on the FORTUNE 100 Best Companies to Work For list. We believe that every employee has the potential to grow and develop, and we offer a range of opportunities for career advancement and professional growth.
**Key Responsibilities**
As a Customer Service Specialist at blithequark, your key responsibilities will include:
* Conducting vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
* Checking in and receiving vehicles that are shipped to blithequark; completing the daily scanning and reconciliation of vehicle inventory
* Performing cosmetic inspections and ensuring that all vehicles meet blithequark Quality Standards
* Performing various administrative duties, including printing daily reports, maintaining transaction paperwork, contacting finance companies regarding customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
* Creating service appointments and reviewing repair order invoices for retail service work performed; ensuring accuracy of documentation for billing
**The Function of the Role**
This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team, and the prospects are bright for professionals who aspire to become mentors, managers, and business leaders.
**Qualifications**
To succeed in this position, the individual must be capable of competently performing each essential responsibility. The necessary credentials cited below serve as a representation of the know-how, aptitude, and/or ability demanded.
* High school graduates, or those with equivalent qualifications, typically earn higher salaries than those without
* It is preferred that candidates have a background in retail sales and customer service
* Valid Driver License
* Knowledge of Microsoft Office Suite, especially Word, Excel, and PowerPoint, is advantageous for any job position
**Essential Skills and Competencies**
* Articulating ideas with precision and ease
* Demonstrating Self-Assurance in Yourself, Your Product, and blithequark
* Capacity to foster and uphold strong affiliations
* Exhibiting robust teamwork principles by embodying trustworthiness, admiration, integration, justness, and merriment
* Balancing the needs of the customer and the business requires careful consideration and planning
* Business leaders should assess the potential impact of a decision on both parties and weigh the pros and cons of various options
* The aspiration is to know every aspect of the customer's needs and cater to them appropriately
* Another approach to creating a win-win solution is by focusing on addressing the gaps in communication, clarifying expectations, and providing meaningful updates that satisfy both parties
* Follow proper steps to accomplish work accurately and on schedule
* Executing work processes meticulously and with attention to detail is a must
* Conducting a broad range of duties amidst the fast-paced nature of the work environment
* Preserve an accurate record of all transactions by carefully reviewing and transcribing data
* Carry objects that weigh a maximum of 25 pounds.
**Career Growth Opportunities and Learning Benefits**
At blithequark, we believe that every employee has the potential to grow and develop. We offer a range of opportunities for career advancement and professional growth, including:
* Training and development programs to help you build new skills and knowledge
* Mentorship and coaching to support your career goals
* Opportunities to take on new challenges and responsibilities
* A supportive and inclusive work environment that encourages collaboration and teamwork
**Work Environment and Company Culture**
Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We pride ourselves on creating a work environment that is inclusive, diverse, and supportive. Our company culture is built on the following values:
* Honesty and transparency
* Customer-centricity
* Teamwork and collaboration
* Continuous learning and development
* Inclusivity and diversity
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including:
* A comprehensive health insurance plan
* A 401(k) retirement savings plan
* Paid time off and holidays
* Opportunities for professional growth and development
* A supportive and inclusive work environment
**How to Apply**
If you are a customer-centric professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!