Experienced Licensed Insurance Representative – Customer Service and Claims Handling Professional

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact on people's lives. As a Licensed Insurance Representative, you will be at the forefront of our customer service operations, providing top-notch support to our clients and ensuring seamless claims processing. Our dynamic and inclusive work environment is designed to foster growth, collaboration, and innovation, allowing you to thrive and reach your full potential.

Job Overview

In this critical role, you will serve as the primary point of contact for customers, responding to their inquiries, concerns, and claims-related issues via phone. Your expertise and empathy will be essential in guiding customers through the claims process, facilitating vehicle repairs, and coordinating with various stakeholders to ensure a smooth and efficient experience. As a valued member of our team, you will work in a collaborative and fast-paced environment where no two days are the same, presenting opportunities for you to develop your skills, advance your career, and make a meaningful difference in the lives of our customers.

Key Responsibilities

• Connect with customers via phone to file and document claims for accidents, providing empathetic and professional support throughout the process
• Assist customers with vehicle repairs and rental car arrangements, ensuring timely and convenient solutions
• Communicate with medical providers and insurance entities regarding claims, facilitating effective collaboration and resolution
• De-escalate and resolve customer issues as necessary, utilizing strong problem-solving and conflict resolution skills
• Track all relevant call information for auditing purposes, maintaining accurate and detailed records

Company Culture and Environment

At blithequark, we pride ourselves on fostering a positive and inclusive culture that values employees' contributions, well-being, and growth. Our high-tech and high-touch approach enables employees to bring their best selves to work, leveraging cutting-edge technology and collaborative tools to drive success. Teamwork and collaboration are at the heart of our operations, creating an environment where employees feel inspired, supported, and empowered to excel.

Career Growth and Development Opportunities

At blithequark, we are committed to helping our employees grow and challenge themselves. With a strong track record of promoting from within, you'll have the opportunity to advance your career and take on new challenges. Our company is dedicated to creating pathways for professional development and career advancement, providing training, mentorship, and support to help you achieve your goals.

Detailed Benefits and Perks

We offer a comprehensive range of benefits and perks to support your well-being, growth, and success, including:

• Paid training and development programs to enhance your skills and knowledge
• Competitive wages and salary packages based on experience
• Full benefits, including medical, dental, vision, 401k, and more
• Paid time off and employee wellness programs to support your work-life balance
• Flexible work-from-home arrangements and remote work options
• Employee wellness and engagement programs to promote your physical and mental well-being

Compensation and Benefits

We offer a competitive salary based on experience, as well as a comprehensive range of benefits, including:

• Comprehensive health benefits, including medical, dental, and vision
• Retirement savings plan options to support your long-term financial goals
• Paid time off and employee wellness programs to promote your well-being

Why Join blithequark?

By joining blithequark, you'll become part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences. You'll have the opportunity to make a meaningful difference in people's lives, develop your skills and expertise, and advance your career within a global company. Our inclusive and collaborative culture, combined with our commitment to growth and development, makes blithequark an ideal place to build a rewarding and successful career.

Skills and Qualifications

To succeed in this role, you'll need:

• An active Adjuster Insurance License
• Customer service experience preferred, with a strong focus on empathy and conflict resolution
• Excellent oral and written communication skills, with the ability to articulate complex information clearly and concisely
• Logical problem-solving abilities, with a strong emphasis on analytical thinking and creative solutions
• Ability to type at least 25 wpm, with proficiency in using desktop computer systems and software applications
• Organizational and prioritization skills, with the ability to manage multiple tasks and deadlines in a fast-paced environment

Education Requirements

We require a High School Graduate or GED, with a strong emphasis on continuous learning and professional development.

Experience Requirements

We prefer a minimum of 6 months of customer service experience, with a strong focus on customer-facing roles and conflict resolution. You must be over 18 years of age and able to navigate Windows operating systems with ease.

Why Work in Our Location?

Our location offers a unique blend of urban living and access to outdoor adventures, with stunning natural landscapes, vibrant cultural attractions, and a growing job market. You'll enjoy a high quality of life, with diverse dining options, recreational activities, and a strong sense of community.

Conclusion

If you're passionate about delivering exceptional customer experiences, developing your skills and expertise, and advancing your career within a global company, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to helping our employees grow, thrive, and succeed, and we look forward to welcoming you to our dynamic and supportive team.